Senior Technical Consultant (311)

iTech AG • Arlington, VA

7d

About The Position

iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals.

Requirements

• 3-5 years of ServiceNow technical experience
• Strong understanding of ITAM processes and project/program methodologies
• Proficiency with ServiceNow scripting, configuration, and integrations
• Strong interpersonal skills with a proven track record of providing excellent customer service
• Excellent writing and communication skills with attention to detail
• Pursuant to a government clearance, U.S. citizenship is required

Nice To Haves

• Bachelor's degree in a related field or an additional 4 years of related experience
• ServiceNow certifications (CIS-HAM & CIS-SAM)
• Active Treasury Public Trust clearance is preferred

Responsibilities

• Provide technical guidance during workshops and assist in the creation and refinement of stories
• Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
• Develop and refine user stories in partnership with Product Owners and stakeholders
• Implement and support integrations between ServiceNow and external systems
• Mentor platform administrators and junior consultants in best practices and technical standards
• Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level