PAR Technology-posted 12 days ago
Full-time • Mid Level
Remote • New Hartford, NY
251-500 employees

As a Senior Technical Consultant (Sr TC), you are the principal technical owner for a portfolio of complex, strategic customer accounts. You partner closely with Customer Success Managers to co-own customer outcomes, lead architectural decisions, define integration patterns, and raise the bar on time-to-value, reliability, and quality. You turn product capability into tangible business outcomes while modeling proactive ownership and mentoring other Technical Consultants. We own the Technical Win—Sr TCs show up, own the thread end-to-end, and bring the right experts to get customers to value.

  • Serve as the technical owner for complex enterprise accounts.
  • Build trusted relationships with IT, architects, and operations stakeholders.
  • Lead the technical narrative in QBRs (what’s live, stability posture, what’s next).
  • Architect and oversee scalable, secure, observable API integrations.
  • Use Postman for automation, testing, monitors, and published documentation.
  • Own and iterate technical plays (Identity & Capture Lift, Campaign Hygiene, Wallet/S2P/Pass).
  • Drive repeatable processes and team enablement.
  • Enforce pre-launch quality gates and run readiness scans.
  • Ensure clean, well-documented handoffs to Support.
  • Partner with Product and Engineering to chase issues, propose workarounds, and publish risks/timelines.
  • Maintain work items/tickets as the single source of truth.
  • Provide QA artifacts, runbooks, and weekly “moved / blocked / next” updates.
  • 3–5+ years in Technical Consulting, Solutions Architecture, or Enterprise Integration (SaaS preferred)
  • Expert-level API skills and advanced Postman proficiency (Collections, Environments, test scripts, Monitors, documentation, Workspaces)
  • Hands-on with modern backend/scripting languages (Node/TypeScript, Python, Java, Go, Ruby)
  • Cloud fundamentals (AWS/GCP/Azure), CI/CD knowledge, observability awareness
  • Exceptional communication skills—able to present to execs and go deep with engineers
  • History of improving time-to-value, stability, and launch quality at enterprise scale
  • Domain experience in POS, ordering, payments, loyalty/CRM/CDP (e.g., Braze)
  • Experience mentoring or enabling others—guides, workshops, coaching
  • Strong problem-solving instincts and a proactive ownership mindset
  • Ability to work cross-functionally in high-complexity, fast-moving environments
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