Senior Technical Consultant

Ridgeline•Reno, NV

60d•$141,000 - $168,000•Remote

About The Position

Are you a curious problem-solver who thrives at the intersection of customer service and technical delivery? Do you enjoy working closely with customers to define integration requirements and bring scalable solutions to life? Are you excited to contribute to the growth of a dynamic Integration Library and help shape the way enterprise SaaS clients connect with cutting-edge platforms? If so, we invite you to be a part of our innovative team. Ridgeline is looking for a Technical Consultant to join our Customer Experience team and support the implementation of robust integrations for our customers. In this highly collaborative role, you'll work directly with customer and internal teams to define, design, and implement API-based solutions using modern integration platforms like Workato. Your work will directly impact customer success, streamline implementation processes, and inform product direction. This role blends technical acumen with a passion for excellent service, and offers the opportunity to leverage AI tools such as ChatGPT and GitHub Copilot to improve integration efficiency and standardization across our platform. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions-not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we'd love to meet you.

Requirements

3+ years of experience implementing software integrations for enterprise SaaS platforms
Working knowledge of REST APIs and API-based integration design
Experience with integration platforms such as Workato, Mulesoft, Boomi, or similar iPaaS tools
Proven ability to translate technical requirements into scalable and reusable solutions
Passion for delivering outstanding customer experiences in a technical setting
Strong written and verbal communication skills, particularly in explaining complex technical topics to non-technical audiences
Comfort working in agile environments with tools like JIRA, Confluence, GitHub, and Slack
Familiarity with data migration tools like Flatfile.io or comparable solutions

Nice To Haves

Experience in the Financial Services or Investment Management industry
Knowledge of Workato-specific functionality such as custom connectors, recipes, and error handling
Background in scripting or light programming (e.g., JavaScript, Python)

Responsibilities

Engage in technical and functional discovery sessions with customers and internal stakeholders
Define, document, and validate integration requirements and specifications
Contribute to Ridgeline's Integration Library by developing and maintaining scalable integration assets using Workato
Collaborate with customers to understand their systems and design tailored integration solutions
Evangelize Ridgeline's integration capabilities and articulate value propositions to external stakeholders
Support go-live efforts and ensure integrations are deployed effectively and with high quality
Analyze customer systems and recommend improvements that enhance integration performance and scalability
Document customizations and implementation processes to foster knowledge sharing and continuous improvement
Partner cross-functionally with Product Management and Engineering to influence roadmap priorities based on customer integration needs

Benefits

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work.
These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.

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