Senior Technical Consultant

iTech AG • Arlington, VA

20d

About The Position

iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals.

Requirements

• 3-5 years of ServiceNow technical experience preferred.
• Strong understanding of ITBM processes and project/program methodologies.
• Proficiency with ServiceNow scripting, configuration, and integrations.
• Strong interpersonal skills with a proven track record of providing excellent customer service.
• Excellent writing and communication skills with attention to detail.
• Pursuant to a government clearance, U.S. citizenship is required.

Nice To Haves

• ServiceNow certifications (CSA, CAD, or ITBM-specific certifications) preferred.

Responsibilities

• Lead technical design sessions and provide expert guidance during workshops.
• Configure and customize ServiceNow applications, including Platform Analytics, Agile Development, Alignment Planner Workspace, Demand Management, Project Management, Resource Management, Timecard Management, and Collaborative Work Management.
• Develop and refine user stories in partnership with Product Owners and stakeholders.
• Implement and support integrations between ServiceNow and external systems.
• Mentor platform administrators and junior consultants in best practices and technical standards.
• Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees