Senior Technical Consultant
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About The Position
The Technical Senior Consultant plays a key role in ensuring smooth onboarding, implementation, and platform adoption for our customers. This position encompasses implementation consultancy, technical troubleshooting, and adoption support. They guide new clients through post-sale platform setup, customization, and integration, while supporting existing customers in adopting new features. As experts on the Emarsys platform, they provide strategic advice for scalable and sustainable integrations, monitor platform usage, and help clients meet their marketing objectives. This reduces churn by keeping the platform central to customer engagement strategies. Additionally, Technical Consultants are instrumental in partner education and technical enablement, ensuring accurate scoping and smooth partner-led onboardings. The Senior role holds additional responsibilities for scoping (assistance) and mentorship.
