Senior Technical Consultant, Platform - Federal

ServiceNow-posted 4 months ago
$121,700 - $213,000/Yr
Full-time • Mid Level
Chicago, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services
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The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.

  • Creation and delivery of platform solutions that take into account long term technical architecture, process design and ServiceNow technical standards
  • Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
  • Lead customer design workshops across multiple ServiceNow platform products and capabilities
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
  • Up to 50% travel annually, driven by customer needs and internal meetings
  • United States Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance
  • 3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
  • ServiceNow security experience including Vault, Edge Encryption and Data Privacy
  • ServiceNow Domain Separation
  • At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
  • Experience with data management, database design, and database concepts
  • Experience working with self-hosted installations of the ServiceNow platform
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
  • Proven team player and team builder
  • Base pay of $121,700- $213,000 plus equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
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