Senior Technical Consultant, Platform - Federal

ServiceNow-posted 4 months ago

$121,700 - $213,000/Yr

Full-time • Senior

Baltimore, MD

5,001-10,000 employees

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The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

Creation and delivery of platform solutions that take into account long term technical architecture, process design and ServiceNow technical standards
Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
Lead customer design workshops across multiple ServiceNow platform products and capabilities
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings

Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required
3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
ServiceNow security experience including Vault, Edge Encryption and Data Privacy
ServiceNow Domain Separation
At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult in a complex and varied customer environments
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Experience with data management, database design, and database concepts
Experience working with self-hosted installations of the ServiceNow platform
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
Proven team player and team builder

Base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP, matching donations
Flexible time away plan
Family leave programs

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