FSP Clearance

ServiceNow-posted 3 months ago

$121,700 - $213,000/Yr

Senior

Baltimore, MD

Professional, Scientific, and Technical Services

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The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.

Creation and delivery of platform solutions that take into account long term technical architecture, process design and ServiceNow technical standards.
Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders.
Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes.
Lead customer design workshops across multiple ServiceNow platform products and capabilities.
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
Develop required integration components (SSO, LDAP, etc.) with multiple systems.
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
Juggle multiple and complex projects/initiatives.
Promoting continuous improvement practices for delivery/engagement materials.
Supporting specific sales activities when required.
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required.
3 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC).
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
ServiceNow security experience including Vault, Edge Encryption and Data Privacy.
ServiceNow Domain Separation.
At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals.
Demonstrated ability to influence and consult in a complex and varied customer environments.
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
Experience with data management, database design, and database concepts.
Experience working with self-hosted installations of the ServiceNow platform.
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
ServiceNow certifications Certified System Administrator (CSA), Certified Application Developer (CAD).
Proven team player and team builder.

Base pay of $121,700- $213,000 plus equity (when applicable), variable/incentive compensation and benefits.
Health plans, including flexible spending accounts.
401(k) Plan with company match.
ESPP, matching donations.
Flexible time away plan and family leave programs.

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Senior Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

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