Senior Technical Consultant, App Engine

ServiceNow • Austin, TX

74d

About The Position

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Sr. Technical Consultant, App Development is the functional and technical expert of a customer engagement team - consulting with customers and creating/managing custom applications based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. App Development consultants design and develop new applications and user experiences, automate processes, and make changes to existing applications on the ServiceNow platform. They understand customer requirements and transform them into solutions using ServiceNow's App development tools and capabilities. They also help enhance and optimize existing applications.

Requirements

• At least 5 years of configuration/development experience for complex, highly capable, application development tools (ServiceNow, OutSystems, Pega, Salesforce, etc.)
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Strong Javascript skills with experience
• Experience with development on the ServiceNow platform capabilities (Studio IDE, App Engine Studio, Mobile, Automated Test Framework, Delegated Development, Flow Designer, UI Builder, Source Control, APIs and Integrations)
• Experience with data management, database design, and database concepts
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Analytical and problem-solving abilities
• A keen eye for detail and the ability to spot and fix errors in complex code
• Ability to perform tasks independently
• Good presentation and report-writing skills
• App Engine Studio experience is a plus

Responsibilities

• Devising and reporting on custom application development plans and strategies.
• Designing process automation and data model to support the new applications.
• Developing solutions specific to user requirements gathered in workshops.
• Coordinating activities with other developers to ensure that App Development projects are completed on time.
• Formulating strategies and designing architectures for various industry verticals.
• Ensuring that best practices in App Development processes are followed by the organization.
• Creating user interfaces using Now Experience UI framework.
• Analyzing and enhancing existing custom applications.
• Identifying, debugging, and advising on system errors or architecture issues.
• Provide advisory services on optimal application design, and citizen development enablement strategies.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees