Senior Technical Community Manager, Open Source

Modular

5h • $179,000 - $242,000 • Hybrid

About The Position

Modular is building a next-generation AI infrastructure platform that unifies
fragmented application frameworks and hardware backends into a single,
programmable system – making it easier to deploy AI in production while
accelerating innovation across models and hardware. As our developer community
grows, we need someone who can bridge the gap between our engineering team and
developers building with our developer products: Mojo and MAX. We're looking for
a Senior Open Source Community Manager to support our community and help
developers succeed with Modular's platform. This is an individual contributor
role within the product organization, reporting to Modular's Manager, Technical
Community.

In this role, you'll answer complex technical questions across our forums and
Discord, triage and manage contributions across our open source repositories,
shape our open source and packaging strategies, and help build a thriving
ecosystem around Modular's technology. Success in this role within 6 months
looks like taking ownership over and driving the triage process of open source
contributions at Modular, and ensuring timely responses to those contributions
while improving the experience of open source contributors. You'll work closely
with engineering, product, and developer relations teams to ensure our community
has the resources, support, and direction they need to succeed with Modular's
platform.

LOCATION: Candidates based in the United States are welcome to apply. You can
work in our office in Los Altos, CA or remotely from home. To support growth and
collaboration, those in earlier career stages work in a hybrid capacity at our
Los Altos, CA office (minimum 2 days per week on-site) with relocation
assistance provided for out-of-state candidates. Onboarding for new hires is
conducted in-person in our Los Altos, CA office.

This role requires travel to conferences and developer events, which may be as
often as once per month, in addition to travel for team and company events
(typically 2-4 times per year).

Requirements

• 4+ years of experience in technical community management, developer relations, developer advocacy, or a similar role working directly with technical communities.
• Software engineering background (2+ years) with hands-on experience in systems programming, AI/ML infrastructure, Python, or related technologies.
• Deep understanding of open source development practices, including GitHub workflows, contribution management, and community governance models.
• Experience contributing to or maintaining open source projects, with a track record of successful community engagement.
• Excellent written and verbal communication skills.
• Demonstrated track record of improving developer experience through community feedback.
• Strong problem-solving skills and the ability to debug technical issues and provide actionable solutions.
• Self-motivated and comfortable working autonomously in a fast-paced, remote-friendly startup environment.

Nice To Haves

• Experience with AI/ML frameworks (PyTorch, TensorFlow, JAX), compilers (LLVM, MLIR), or high-performance computing systems.
• Experience with package management ecosystems (PyPI, conda, Cargo, npm, etc.) or build systems.
• A degree in computer science or related technical field.
• Experience working at early-stage startups or in developer-focused companies.
• Active presence in technical communities or open source ecosystems (e.g. contributions to major projects, conference speaking, technical writing).

Responsibilities

• Serve as the primary technical expert in community channels (forums, Discord, social media), answering complex questions about Mojo and MAX, troubleshooting issues, and providing guidance on best practices.
• Triage and manage GitHub Issues and Pull Requests across Modular's open source repositories, leading weekly roundtable contribution review sessions and working with engineering teams to prioritize community contributions and ensure timely responses.
• Contribute to the development and execution of Modular's open source strategy, including identifying opportunities for open sourcing new products and establishing processes that balance openness with business objectives.
• Shape Modular's packaging strategy and help build a vibrant packaging ecosystem, working with the community and internal teams to improve distribution, discoverability, and integration of projects built using Mojo and MAX.
• Identify patterns in community feedback and escalate insights to product and engineering teams to inform roadmap decisions and improve developer experience.
• Build and nurture relationships with key community members, open source contributors, and ecosystem partners to foster advocacy and collaboration.
• Represent Modular at conferences, meetups, and online events. Contribute to the planning and execution of developer-focused events.

Benefits

• Amazing Team. We are a progressive and agile team with some of the industry’s best engineering and product leaders.
• World-class Benefits. In order to attract the best, we need to offer the best. Premier insurance plans, up to 5% 401k matching, flexible paid time off, and more are available to you! Please note that specific benefit packages may vary based on your location.
• Competitive Compensation. We offer very strong compensation packages, including stock options. We want people to be focused on their best work and believe in tailoring compensation plans to meet the needs of our workforce. 
• Team Building Events. We organize regular team onsites and local meetups in Los Altos, CA as well as different cities. Traveling 2-4 times a year is expected for all roles. 

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level