Senior Technical Business Analyst

Raymond James-posted 3 days ago
Full-time • Mid Level
Hybrid • Saint Petersburg, FL
5,001-10,000 employees
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As part of our Raymond James Trust System Engineering and Support Team, the Senior Technical Business Analyst will act as a partner with the Trust business group and IT Partners to facilitate and implement technology solutions. This role will support multiple in-house and vendor-based RJ Trust applications, along with IT project support. This individual will be responsible for writing business process and system requirements that will ensure the technology solution will meet the needs of the business. Requires a high-level understanding of systems, industry and end-user requirements. This is a primary role that helps to collaborate between business and application developers on a complex system, handle data research and analysis requests from business on issues and work with IT Partners to help drive and get them to successful conclusions. Requires very good understanding of systems and their interactions, financial services industry and end-user requirements. Is able to make judgements and recommendations based on the analysis and interpretation of data.

  • Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
  • Validates test cases to ensure that scripts will evaluate the business function being performed.
  • Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
  • Supports the business by handling configuration and workflow management for financial and document management systems.
  • Provides support for application development teams including documenting business processes.
  • Translates technical concepts to business audience and business information to a technical audience.
  • May take a lead role in developing estimates and implementation plans for technical solutions.
  • Partners with team members to develop project schedules, reports and documentation.
  • May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
  • Collaborates with the vendor handing over business use cases, designing technical solutions and assessing implementation options.
  • Understands and applies principles in risk management, issue tracking and change management.
  • Performs other duties and responsibilities as assigned.
  • More than five (5) years of experience as a Technical Business Analyst would be preferred.
  • Financial Services experience is highly preferred.
  • Experience with supporting enterprise level, complex applications is preferred.
  • Experience and background in working with financial accounting systems would be preferred.
  • Experience with Hyland OnBase software (Workflow, WorkView) preferred.
  • Experience with gathering business requirements from ground up is required.
  • Advanced knowledge issue tracking, change management and requirements gathering.
  • Solid understanding of SDLC and working through various phases of it with Peers and IT Partners.
  • Knowledge of Waterfall, Agile and Hybrid software development methodologies.
  • Reporting knowledge from user perspective, such as creating and running reports in SSRS and Tableau.
  • Experience with SQL scripting, RDBMS queries, pulling data out of various systems, writing BRD's, etc... is required.
  • Experience writing scripts for data manipulation.
  • Experience in working with various stakeholders of IT and Business Operations at senior level is required.
  • Experience with analyzing data in a complicated multi-layered application in heterogeneous environment.
  • Ability to assume ownership and responsibility, act as a key liaison between application development and business operations is required.
  • Ability to understand in-depth details of business processes rules.
  • Document and communicate them effectively to various technical and non-technical partners.
  • Effective Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Demonstrate a strong knowledge in position-related areas; remains current with developments and trends in areas of expertise.
  • Work in a team environment or project room to facilitate collaboration.
  • Ability to provide system support including after hour incident handling when necessary (rotation within the support team).
  • Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, High School (HS) (Required)
  • General Experience - 3 to 6 years
  • Experience in working with vendor-based application software implementation and support is a plus.
  • Ability to query a database using SQL and create reports in SSRS/Tableau is a plus.
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