Senior Technical Business Analyst

RAPP • Chicago, IL

305d • $81,000 - $97,200 • Hybrid

About The Position

RAPP Chicago is looking for a Senior Technical Business Analyst to join our award-winning Experience Strategy team. We are RAPP - world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that values diversity and emphasizes personal well-being.

Requirements

• BA in computer science, information technology, or related technical field
• 5+ years of overall work experience or relevant educational qualifications
• 1-3 years of relevant experience as a business analyst, systems analyst or IT consultant
• Experience in digital marketing, contact center, CRM a plus
• Able to thrive independently given direction and objectives
• Analytical, critical thinking and problem-solving abilities
• Adaptable and capable of working in fast-paced environments
• Excellent communication skills, especially in technical writing
• Ability to compile, organize and synthesize large amounts of information
• Experience with business planning tools such as Jira and Confluence, and process flow mapping tools such as Miro, Lucid Charts, Visio etc.
• Military or government experience a plus

Responsibilities

• Become subject matter expert on our marketing operations ecosystem, business logic, processes, and procedures
• Analyze ecosystem and data processes and provide recommendations for improvements
• Assist with troubleshooting and analysis of ecosystem and data processing issues
• Assist with discovery, analysis, and documentation of proposed changes to ecosystem and data processes
• Create visualizations and documents to help others understand ecosystem and business requirements
• Document marketing ecosystem to include technology, integrations, business logic, processes and procedures
• Validate, document, and communicate business requirements with relevant stakeholders (client/agency)
• Educate and collaborate with cross-functional teams on marketing operations to ensure data processing strategies align with business objectives and operational needs
• Work effectively with both technical and non-technical team members
• Be accountable for the successful completion of all aspects of assigned work

Benefits

• Health/vision/dental insurance
• 401(k)
• Stock options
• Healthcare & Dependent Flexible Spending Accounts
• Vacation, sick, and personal days
• Positive activism days
• Paid parental leave
• Disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees