Senior Technical Architect

Braze•Austin, TX

About The Position

As a Technical Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be responsible for delivering data architecture and technical implementation guidance, providing product subject-matter expertise, developing advanced use-case solutioning, and ensuring ongoing alignment with our service partners. Your focus will be on owning multiple complex integrations of Braze’s product and acting as the technical conduit between Braze, our partners, and the client’s product and engineering teams. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. You will also help clients address complex use cases and tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Technical, Success, Education, and Product teams as required. This is an exciting opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional, along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

Requirements

3-5+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
You’re known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
You are a problem solver, with a high level of intellectual curiosity
You see opportunity and growth in learning more about what you do and how it impacts others

Responsibilities

Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture
Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers
Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes
Support Service Delivery Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements
Support customers in achieving effective and efficient SDK and API integrations with Braze
Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently
Troubleshoot technical issues reported by customers during the implementation process and provide solutions
Support and design tools that will enhance the efficiency of customer integrations & onboarding

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®