Senior Technical Analyst

Teladoc • New York, NY

98d • $127,234 - $204,000 • Remote

About The Position

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives. Teladoc Health, Inc. seeks Senior Technical Analyst (Multiple Openings) at its facility located at 155 E 44th Street, 17th Floor, New York, NY 10017.

Requirements

• Bachelor's degree or foreign equivalent in Computer Information Systems, Business Data Analytics, Computer Science, or a related field.
• 2 years of experience as a Technical Benefit Admin Analyst, Technical Client Operations Analyst, or occupation involving the technical field surrounding configuration, eligibility, or implementation.
• Experience performing Unit testing, System testing, Integrated testing, regression testing, and assisting with UAT.
• Experience with EDI (270/271, 834, and 837 transactions).
• Familiarity with file transfer protocols (HTTPs, FTP, SFTP, and ANSI).
• Experience with analytics/visualization tools (Power BI, Tableau, and Excel).
• Proficiency in .NET, PHP, JavaScript, Python, or JAVA.
• Experience with APIs and SDKs.
• Experience running and QA of bulk data jobs to update data elements internally.

Responsibilities

• Configure and manage integrations, such as patient/provider/USGH single sign-on (SSO) and enhance platform functionality for USGH.
• Ask key questions that help clients to discover their needs, building trust by communicating effectively about status, issues, and developing and presenting convincing recommendations that address key client objectives.
• Collaborate with external partners/clients and internal stakeholders, leading the technical lift on all Implementation Projects for building, configuring, integrating, and executing all deliverables within the scope of the Benefit Administration and Eligibility Implementation team.
• Manage all technical aspects of implementations, data integrations, configuration, and all platform capabilities for Teladoc products and the organization.
• Present a well-prepared and reasoned case, tailored to consider others' perspectives, modifying a proposition to accommodate others' needs as appropriate and come to a win-win.
• Use systematic approaches for evaluating current business processes and developing and implementing integrated solutions that maximize customer satisfaction.
• Implement, configure, and manage Teladoc products and services.
• Review, analyze, and evaluate business systems, processes, and user needs on a client-by-client basis.
• Work closely with business units to identify opportunities by analyzing/documenting current business processes and requirements, then identify gaps to an improved future state.
• Technically support cross-functional (internal & external) teams and customers through the technical implementation of Teladoc products and services.

Benefits

• Competitive salary ranging from $127,234.00 to $204,000.00 per year.
• Opportunity to work in a diverse and inclusive environment.
• Recognition as a top employer by numerous media and professional organizations.
• Growth and innovation opportunities within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree