Senior Technical Analyst

HCA Healthcare • Port Saint Lucie, FL

107d

About The Position

HCA Florida St. Lucie Hospital is seeking a Senior Tech Analyst to join their team. This role involves implementing and supporting a wide range of facility-based IT&S equipment. The Senior Tech Analyst will be the key technical service resource within the facility, responsible for the setup and repair of end-user infrastructure and resolving desktop incidents and requests reported by facility users. The position requires advanced hands-on technical support across various technical areas, and the analyst will participate in 24x7 on-call support with other division staff. The role also includes adhering to HCA IT policies and procedures, recommending process changes, and assisting with project planning.

Requirements

• Bachelor's degree in information systems or healthcare-related field is preferred.
• Two years of broad technical experience required.
• Basic certification in Cisco equipment or Microsoft Products is highly desirable.
• Valid state driver's license and proof of auto insurance, if applicable.

Responsibilities

• Implement and support a broad range of facility-based IT&S equipment, including network equipment, servers, terminals, personal computers, printers, and cabling.
• Provide advanced, hands-on technical support across a broad range of technical user problems; repair equipment and perform preventative maintenance.
• Communicate and escalate incidents and requests beyond scope of ability to senior service resources.
• Log and track incidents and requests; review incident and request tracking databases.
• Provide 24x7 on-call support based on division IT staff rotation.
• Investigate hardware problems and perform minor system hardware and communication connection repairs.
• Act as facility lead on technical project implementations; coordinate infrastructure-based needs for facility-based new construction.
• Participate in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.
• Aid and train users on proper use of division and/or facility technology.
• Mentor and train Division Technical Analysts.
• Participate in facility-based IT project planning as needed.
• Effectively work with division and corporate IT&S personnel to ensure that division priorities and standards are achieved.
• Adhere to and support HCA IT&S standards, policies, and procedures.
• Maintain and protect confidentiality regarding all aspects of patient care and employee information.

Benefits

• Comprehensive medical coverage with low copay options.
• Additional options for dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and student loan support.
• Colleague recognition program.
• Time Away From Work Program including paid time off and paid family leave.
• Employee Health Assistance Fund offering free employee-only coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree