Senior Technical Account Manager

Robinhood•New York, NY

3d•$136,000 - $160,000•Onsite

About The Position

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are motivated to make a meaningful contribution. Robinhood isn’t a place for complacency—it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. We’re forming a brand-new Technical Account Management team with a clear mission: deliver precise, reliable technical support to our most important institutional customers, including some of the largest financial institutions in the world. This team sits at the intersection of customers, product, engineering, and support, ensuring institutional clients can onboard smoothly, integrate successfully, and trade with confidence. As part of Bitstamp by Robinhood, the team plays a critical role in supporting institutional adoption of crypto trading infrastructure! As a Technical Account Manager (IC5), you will serve as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading. You will own technical relationships for key accounts, investigate and resolve complex issues, and collaborate closely with internal teams to deliver timely, accurate solutions. This is a high-visibility role for someone who understands crypto markets, trading systems, and thrives in a technical, customer-facing environment. This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Requirements

Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries.
Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools.
Understanding of crypto markets, trading systems, and financial infrastructure.
Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams.
Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions.

Nice To Haves

Familiarity with FIX protocol, REST and WebSocket APIs, or electronic trading platforms.
Experience working at an exchange, trading technology company, or with regulated financial institutions.
Active interest in crypto products and markets, or eagerness to continue learning in this space.

Responsibilities

Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading.
Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support.
Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed.
Proactively understand client workflows and anticipate needs to help customers use the platform effectively.
Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements.

Benefits

Challenging, high-impact work to grow your career
Performance-driven compensation with bonus programs and equity ownership
Best-in-class benefits including 100% paid health insurance for employees and 90% coverage for dependents
Lifestyle wallet for wellness, learning, and personal development
Employer-paid life and disability insurance, fertility benefits, and mental health support
Time off to recharge including company holidays, paid time off, sick time, and parental leave
Exceptional office experience with catered meals, events, and thoughtfully designed workspaces
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

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