Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)
About The Position
This role operates as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments. The primary focus is on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments, rather than building the platform itself. It is a customer-facing technical leadership role centered on platform adoption, enablement, and achieving outcomes, serving as a bridge between engineering, product, and mission users. This position is not a backend engineering or build-only role, a ticket-based support role, a pure sales or quota-carrying role, nor is it suitable for candidates without prior customer-facing technical experience.
Requirements
- Working with Kubernetes in production environments, including direct involvement in system operations, support, or platform usage
- Experience with DevSecOps practices and CI/CD pipelines in real-world environments
- Ability to independently lead customer-facing technical discussions and guide platform adoption decisions
- Proven ability to operate across engineering, product, and non-technical stakeholders
- Experience independently leading customer-facing technical discussions
- Operate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)
- Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)
- Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challenges
Nice To Haves
- Background in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)
- Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)
- Hands-on use of cloud platforms (AWS, Azure, or GCP)
- Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflows
Responsibilities
- Guide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding paths
- Translate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiences
- Build trust quickly and operate as a reliable partner to customer stakeholders
- Act as the primary driver of platform adoption and correct usage across customer teams
- Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)
- Actively guide customers from initial onboarding through sustained usage and expansion
- Identify and address adoption blockers, improving how teams use the platform in practice
- Deliver workshops, demos, and working sessions to accelerate customer understanding and usage
- Gather user feedback and translate insights into improved adoption and experience
- Track customer activity and technical exploration using tools such as Jira, Confluence, and CRM systems
- Maintain clear documentation and follow-through across engagements
Benefits
- 401(k) with 100% match up to 6%
- Comprehensive medical, dental, and vision coverage
- Life insurance + short- and long-term disability
- Generous paid time off
- Home office and equipment support
- Covered certifications and training
- Competitive compensation and weekly pay schedule
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
