Senior Technical Account Manager

Axonius

132d • $170,000 - $198,000

About The Position

As a Senior Technical Account Manager (TAM) at Axonius, you'll be responsible for helping our customers get the most out of the Axonius platform. You'll guide them through the Axonius customer journey, offering both big-picture advice and hands-on technical help. To do well in this role, you'll need a solid technical background combined with great people skills. You'll be the go-to person for your customers, tackling both their business needs and technical challenges. Think of yourself as the bridge between our customers and the Axonius teams—Product Management, Sales, Engineering, and Support—working together to make sure everyone has a smooth and positive experience. Ultimately, you will make Axonius a cornerstone of your customers’ security program.

Requirements

• Minimum 4 years of customer-facing experience in cybersecurity software/technology.
• Hands-on experience with Endpoint Security, Network Security, Vulnerability Management, SaaS Security, and/or Identity Security.
• Strong understanding of internet protocols (HTTP/HTTPS, REST APIs), data formats (JSON, CSV, SQL/NoSQL), and networking topology.
• Understanding of common Security and Compliance frameworks such as NIST, ISO, CIS, PCI DSS, SOC 2.
• Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences.
• Self-motivated problem solver with a customer-focused approach.

Responsibilities

• Own the post-sale technical relationship with all customer stakeholders, providing strategic technical guidance.
• Build customer relationships and ensure the relationships remain a positive experience.
• Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Partner with cross-functional teams (e.g., Support, R&D) to drive positive customer outcomes.
• Identify, document, and manage customer risk across a book of business.
• Train customers on how to use the product and demonstrate new features.
• Engage with customers to find additional use cases for their environment.
• Work with customers and the product team on feature requests.

Benefits

• Stock options
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees