Senior Technical Account Manager

Matillion • Denver, CO

279d • $128,000 - $192,000 • Remote

About The Position

We are hiring for a Senior Technical Account Manager in the US. Ideally, candidates will sit in Denver, CO in a hybrid model, but we are open to remote candidates as well! The Technical Account Manager ensures customers achieve measurable success with Matillion by providing a proactive and structured onboarding experience, accelerating value realization, and continuously driving platform adoption. This role proactively expands usage by aligning technical solutions to business outcomes, identifying new opportunities for impact, and fostering long-term advocacy. By maintaining strategic customer partnerships, the TAM ensures ongoing value creation, helping customers maximize their investment and achieve sustained success.

Requirements

• Minimum of 5 years in a customer-facing role such as Technical Account Manager, Data Integration Consultant, or similar.
• Strong consultative approach with experience engaging end-users empathetically and diplomatically.
• Extensive experience in data integration, data warehousing, and cloud computing (AWS, GCP, or Azure).
• Hands-on experience with Cloud Data Warehouses/Platforms, particularly Snowflake, Redshift, Databricks, and BigQuery.
• Proficiency in Linux, SQL, and relational databases such as PostgreSQL, MySQL, Oracle, or SQL Server.
• Strong understanding of API usage, integration, and version control software (e.g., Git).
• Passion for technology with a commitment to staying up to date on advancements.

Nice To Haves

• Familiarity with Matillion products and competitive ETL solutions.
• Experience with data governance, data quality, and data modeling.
• Cloud certifications (AWS, Azure, GCP) and proficiency in Python.
• Experience with NoSQL databases (MongoDB, Cassandra, DynamoDB, Couchbase) and MPP databases (Teradata, Netezza, Vertica, Exadata).
• Understanding of CI/CD processes, network security fundamentals, and web application servers (especially Tomcat).
• Experience with Salesforce.
• Bachelor's degree in Computer Science or equivalent experience.

Responsibilities

• Cultivate trusted advisor relationships with customers through cadences to set up technical infrastructure, rapidly achieve first value, and create long term customer engagement.
• Align customer onboarding activities around documentation of customer requirements, use cases, and desired business outcomes.
• Proactively identify and resolve risks, addressing technical roadblocks to maintain momentum and reinforce long-term value realization.
• Guide customers to a successful first workload by running pipelines in production aligned around their desired business outcomes.
• Conduct regular technical cadences for continuous enablement, support, and development of customer workloads.
• Monitor adoption dashboards for key success indicators, proactively driving consumption upward, and ensuring the timely resolution of issues.
• Identify and drive opportunities for upselling and expansion, ensuring customers realise value by increasing platform consumption through new workloads and groups.
• Create technical content and case studies that demonstrate how Matillion's solutions address customer challenges.
• Represent Matillion as a technical expert at industry events, conferences, and user groups, fostering a strong brand presence.
• Collect and communicate customer feedback to the Product and Engineering teams, ensuring continuous product improvements and alignment with market needs.
• Stay informed about industry trends and best practices in data integration, cloud computing, and data transformation, sharing insights with both customers and internal teams.

Benefits

• Company Equity
• 25 days PTO
• 5 days paid volunteering leave
• Health insurance
• Life insurance
• Access to mental health support
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree