Senior Technical Account Manager, Strategic Customers – Workforce Identity Solutions

Okta • Bellevue, WA

88d • $158,000 - $238,000

About The Position

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

Requirements

• Requires 8+ years of related experience in a professional role, or equivalent experience.
• 3+ years of experience as a Technical Account Manager (TAM) or a comparable role.
• 3+ years in identity and access management, including SSO, MFA, lifecycle management.
• Education: BA/BS/MS in Computer Science, Information Technology or related discipline.
• Certifications: Okta Certified, CISSP, or equivalent.
• Extensive proficiency utilizing Okta feature sets and platforms.
• Solid understanding of technologies and protocols to support identity federation.
• Experience dealing with legacy applications in a hybrid IT environment.
• SaaS deployment experience such as Salesforce, Box, Office 365, Workday.
• Excellent communication skills, capable of translating complex technical topics.

Responsibilities

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership.
• Possess and masterfully apply comprehensive technical expertise to solve complex problems.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help find ways to build upon and expand customers' adoption of the Okta footprint.
• Demonstrate advanced problem-solving skills, capable of dissecting complex problems.
• Proactively identify risks and create mitigation plans.
• Handle most customer technical escalations independently or collaboratively.
• Manage competing priorities with little impact on delivery.
• Serve as a thought leader, providing best practices, workshops, and training.
• Generate specific vertical/use case insights and thought leadership.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

Benefits

• Health, dental and vision insurance.
• 401(k) plan.
• Flexible spending account.
• Paid leave including PTO and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees