Senior Technical Account Manager, Inventory

The Trade Desk•Los Angeles, CA

About The Position

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day. So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk! What you’ll do: Senior Technical Account Managers oversee integrations with inventory/publisher partners. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. This candidate isn’t expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders. In addition to serving as a technical advisor the Senior Technical Account Manager will also help identify new opportunities where our products can better help our partners’ businesses.

Requirements

5+ years of work experience in a technical client-facing role
2+ years of adtech or adjacent industry experience
Bachelor’s degree from an accredited four-year university
Experience with SQL, web technologies/web programming languages, and API’s
Demonstrable creative thinking and problem-solving abilities
Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
Proficient working knowledge of Excel, Office and Outlook is a must
Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
Great written & verbal communication skills — this candidate will interact with some of our company’s largest inventory partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. Candidates will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project
Fast learner — Candidate must be able to quickly grasp & learn new technical subjects and be able to explain them to others. Must be curious, creative, and thorough.
Ability to influence people — Partners often come in with an idea of what they want to do and this candidate will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. This person will become a technical expert and must be able to act accordingly to consult with the client on their best solution.
Project management abilities — this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must.
Selfless Team Player – The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions. Candidate must be able to communicate and navigate between all parties.

Nice To Haves

Experience with digital advertising technology is a major plus
Experience with prebid integrations a plus
Experience with a formal project management method is a plus.

Benefits

comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
retirement benefits such as a 401k plan and company match
short and long-term disability coverage
basic life insurance
well-being benefits
reimbursement for certain tuition expenses
parental leave
sick time of 1 hour per 30 hours worked
vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan