Senior Technical Account Manager, Enterprise

Alloy • New York City, NY

80d • $150,000 - $175,000 • Hybrid

About The Position

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. As Alloy grows, we're scaling our Technical Account Management (TAM) team to deliver strategic technical partnership at every stage of the client lifecycle. This role is for a Senior TAM - someone who can independently own complex client relationships, drive technical strategy at scale, and mentor peers in best practices. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week.

Requirements

• 6+ years of experience in Technical Account Management, Implementations, Sales Engineering, or similar client-facing technical roles
• Proven track record of independently managing enterprise or strategic accounts
• Strong technical skills across REST APIs and system integrations
• SQL (PostgreSQL preferred)
• Backend languages (Node.js preferred)
• Web development fundamentals (JavaScript, HTML/CSS, React)
• Experience scoping complex solutions, guiding migrations, and driving platform adoption
• Exceptional communication skills, able to present to executives as well as collaborate with client engineers
• Demonstrated ability to define and scale best practices across multiple accounts
• Experience mentoring peers or junior team members

Nice To Haves

• Background in financial services, fraud, or compliance is a plus

Responsibilities

• Owning Complex Client Portfolios - Independently manage large, strategic accounts with multiple stakeholders, ensuring they adopt Alloy's platform effectively and scale confidently.
• Strategic Scoping & Solutioning - Translate ambiguous client needs into structured solutions, from custom configurations to future-state architectures, with an eye toward scalability, compliance, and resilience.
• Thought Leadership & Best Practices - Define and standardize best practices for roadmap alignment, migrations, integrations, and health checks; share these across clients and internally.
• Cross-Functional Influence - Collaborate deeply with Product, Engineering, and Support, advocating for client needs while balancing long-term platform health.
• Proactive Partnership - Lead technical roadmap sessions, identify optimization opportunities, and drive adoption of underutilized or advanced features.
• Migration Leadership - Scope and oversee complex migrations (e.g., Journeys, SDK updates, new service integrations), ensuring clients adopt best practices and avoid technical debt.
• Mentorship & Enablement - Support onboarding and growth of new TAMs, sharing frameworks, playbooks, and lessons learned to elevate team execution.

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Number of Employees: 251-500 employees