Senior Technical Account Manager (Blockchain) - Remote LATAM

Pearster

6d•Remote

About The Position

We are looking for a SR Technical Account Manager for one of our clients, a US-based cloud-based infrastructure company that powers the blockchain ecosystem. The Solutions Engineering Team’s mission is to harness enterprise trust through technical expertise, delivery excellence, and professionalism. As a Technical Account Manager (TAM), you will embody this mission by serving as the trusted technical advisor for our enterprise customers after they adopt the services. While Sales Architects focus on pre-sales motions, TAMs own the post-sales journey—ensuring that customers realize long-term value, expand their adoption, and become advocates for the company. You will reinforce our core pillars by instilling confidence in the company's solutions (Technical Sales), ensuring deployed architectures are scalable and optimized (Solution Design), and channeling customer insights back to our product teams (Product Feedback).

Requirements

4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Customer Success Engineer.
Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure).
Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g. EVM, Solana, Bitcoin).
Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments.
Proven track record of building trusted technical partnerships that drive customer retention and account expansion.
Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams.
Experience translating complex technical concepts into clear, actionable business strategies.
Familiarity with advanced blockchain concepts such as Layer 2 scaling, cross-chain protocols, and security best practices.

Responsibilities

Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities.
Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth.
Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value.
Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices.
Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement.
Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes.
Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion.
Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape the company's roadmap.
Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).