Senior Technical Accelerator Consultant - Impact

ServiceNow-posted 4 months ago
$147,300 - $257,800/Yr
Full-time • Senior
San Diego, CA
5,001-10,000 employees
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Be a core part of a new team we are building in San Diego. The role of the Senior Technical Accelerator Consultant is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerator. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

  • Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Guide development of new offerings for our technical accelerator portfolio.
  • Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
  • Demonstrate the product, both standard and tailored to customer needs.
  • Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
  • Develop and maintain strong working relationships with other teams.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 – IC3).
  • Mentor resources and peer review development work.
  • Bachelor’s degree in information technology, Computer Science, a related field or equivalent experience.
  • Minimum of 5 years in ITOM or ITAM consulting, with a proven track record of successful ServiceNow ITOM, ITAM (HAM and SAM) implementations.
  • Strong expertise in ServiceNow ITOM, ITAM modules.
  • Ideally experience with ITSM, SPM, IRM, EA, SOW, PA, ITOM/ITAM, HRSD and General ServiceNow Platform Capabilities.
  • ServiceNow Certified Implementation Specialist (CIS) – ITOM (Discovery, Service Mapping, Event Management).
  • ServiceNow Certified Implementation Specialist (CIS) – ITAM (HAMP, or SAMP).
  • Strong problem-solving abilities with a focus on delivering innovative solutions.
  • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
  • Proven technical and business process experience in leading the implementation of ServiceNow ITOM solutions in client environments.
  • Experience working with Agile methodologies.
  • Excellent communication and presentation skills.
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
  • Prepared to study for, obtain and maintain additional ServiceNow certifications.
  • Candidates must hold at least one of the following certifications: CIS – ITOM (Discovery, Service Mapping, Event Management), CIS – HAM (Hardware Asset Management), or CIS – SAM (Software Asset Management).
  • Possess either ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least one of the CIS certifications mentioned above.
  • Base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • ESPP, matching donations.
  • Flexible time away plan and family leave programs.
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