Senior Tech Manager, Global SaaS & Apps Delivery

Oracle

87d

About The Position

Oracle Customer Success Services (CSS) is an organization of 10,000+ employees that supports over 6,000 companies around the world. We are uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology. As a member of the Customer Success Services organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Requirements

• 12+ years of demonstrated ability with ERP Financials solutions.
• 3+ years with Oracle ERP Cloud - Financials implementations/support.
• Bachelor's degree or equivalent experience.
• Proven professional/technical experience with an understanding of Applications at a functional and technical level (preferably Oracle).
• Ability to travel up to 50% of the time.

Responsibilities

• Deliver post-sales support and solutions to the Oracle customer base.
• Resolve post-sales non-technical customer inquiries via phone and electronic means.
• Handle technical inquiries regarding the use of and troubleshooting for Electronic Support Services.
• Facilitate customer relationships with Support.
• Provide advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees