Senior Team Lead - Structure

Collective Health•Lehi, UT

50d•Hybrid

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As the Senior Team Lead - Structure, you will be a critical hands-on leader responsible for the technical foundation and execution of our client benefit plans. You will own the strategy, tooling, and maintenance processes that ensure the accurate and timely configuration of all benefit structures. What you'll do: Technical Ownership & Strategy (The "Structure" Focus) Own the Plan Stack: Take full ownership of the end-to-end configuration, quality, and maintenance of the benefit plan structure (e.g., plan setup, product stack, plan rules, etc.). Drive Tooling Enhancement: Identify, prioritize, and sponsor tooling and system enhancements specifically aimed at improving the efficiency and accuracy of benefit creation and plan stack maintenance. Benefit Creation & Maintenance: Oversee the cradle-to-grave process for new benefit creation and maintenance, ensuring strict adherence to federal and internal regulations (e.g., ACA, HIPAA). Escalation Management: Serve as the final escalation point for complex operational issues, performing root cause analysis (RCA) on trends and errors in benefit configuration, and leading the implementation of permanent remediation plans. Technical IP: Take personal responsibility for strengthening the team's intellectual capital and knowledge base related to plan services and configuration processes. Leadership & Team Development Build High-Performing Team: Act as a hands-on leader to build, lead, and develop a high-performing team, fostering a culture of accountability, diversity, equity, and inclusion. Develop Expertise: Establish and manage SME and Mentor level certification programs focused on plan structure, tooling, and complex configurations. Training & Development: Identify training needs, coordinate development, and review training plans to ensure the team maintains expert-level knowledge of industry regulations and internal services. Operational Health Reporting: Report on the operational health and performance standards specific to plan configuration services, providing regular feedback to the team on areas for improvement. Cross-Functional Collaboration Strategic Partnership: Develop and maintain strong working relationships while collaborating cross-functionally with key stakeholders (e.g., Product, Engineering, Legal, Client Success, and Customer Experience) to ensure plan structure capabilities align with organizational strategy. Service Improvement: Initiate, manage, and provide leadership on service improvement projects focused on enhancing the overall efficiency and quality of benefit creation workflows. Service Interruption Planning: Lead service interruption planning and focus on strengthening the team's professional skills and knowledge to ensure rapid recovery.

Requirements

Direct leadership experience in health insurance, healthcare operations, or health benefits administration, with a focus on benefit plan configuration, claims systems, or core operational structure.
Demonstrated experience partnering with Product and Engineering to deliver tooling and system enhancements that drive operational efficiency.
Proven ability to lead teams, manage personnel issues, and drive individual engagement and professional development.
Excellent Microsoft Offices or Google Suites skills.

Nice To Haves

Bachelor's degree preferred.
To connect with Collective Health's mission to transform the health insurance experience for employers and their employees.

Responsibilities

Own the Plan Stack: Take full ownership of the end-to-end configuration, quality, and maintenance of the benefit plan structure (e.g., plan setup, product stack, plan rules, etc.).
Drive Tooling Enhancement: Identify, prioritize, and sponsor tooling and system enhancements specifically aimed at improving the efficiency and accuracy of benefit creation and plan stack maintenance.
Benefit Creation & Maintenance: Oversee the cradle-to-grave process for new benefit creation and maintenance, ensuring strict adherence to federal and internal regulations (e.g., ACA, HIPAA).
Escalation Management: Serve as the final escalation point for complex operational issues, performing root cause analysis (RCA) on trends and errors in benefit configuration, and leading the implementation of permanent remediation plans.
Technical IP: Take personal responsibility for strengthening the team's intellectual capital and knowledge base related to plan services and configuration processes.
Build High-Performing Team: Act as a hands-on leader to build, lead, and develop a high-performing team, fostering a culture of accountability, diversity, equity, and inclusion.
Develop Expertise: Establish and manage SME and Mentor level certification programs focused on plan structure, tooling, and complex configurations.
Training & Development: Identify training needs, coordinate development, and review training plans to ensure the team maintains expert-level knowledge of industry regulations and internal services.
Operational Health Reporting: Report on the operational health and performance standards specific to plan configuration services, providing regular feedback to the team on areas for improvement.
Strategic Partnership: Develop and maintain strong working relationships while collaborating cross-functionally with key stakeholders (e.g., Product, Engineering, Legal, Client Success, and Customer Experience) to ensure plan structure capabilities align with organizational strategy.
Service Improvement: Initiate, manage, and provide leadership on service improvement projects focused on enhancing the overall efficiency and quality of benefit creation workflows.
Service Interruption Planning: Lead service interruption planning and focus on strengthening the team's professional skills and knowledge to ensure rapid recovery.