Senior Talent Specialist Olive Branch

Milwaukee Tool • Olive Branch, MS

291d

About The Position

As a Senior Talent Specialist on the Talent Solution Center team, you will support both the Talent Team and be the initial point of contact for employees. This role is pivotal in ensuring efficient, consistent, and scalable service delivery across the organization and is responsible for assisting in the execution of Talent projects and managing employee data.

Requirements

• Bilingual Proficiency is Required: Fluency in Spanish and English.
• An associate degree in Business Administration or Communications and/or equivalent experience.
• A demonstrated ability to work in a fast-paced, high-volume environment.
• An outstanding attention to detail, organization, time management, and follow-up skills.
• A high level of professionalism, confidentiality, and the ability to work independently as well as on a team.
• A proficiency in Excel.

Nice To Haves

• At least two years of experience in a similar position is preferred.
• Previous experience in an office environment.
• Previous experience in Workday and Kronos/UKG.

Responsibilities

• Skillfully address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies.
• Document onsite inquiries and resolutions in the Workday Help case system, maintaining detailed records for future reference.
• Deliver exceptional customer service to employees, demonstrating empathy, professionalism, and patience in all interactions.
• Escalate complex or sensitive issues to the HR Help Desk Manager or appropriate HR specialist for further investigation and resolution.
• Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses to inquiries.
• Complete Workday Inbox Tasks and promptly address pending items.
• Support employee data audits to ensure data integrity for the business.
• Assist in employee data pulls to support projects across the business.
• Conduct orientation sessions for new employees, providing them with an overview of the company's culture expectations, goals, and resources.
• Present information about Talent policies, benefits, and other relevant topics in a clear and accessible manner.
• Assist in the new hire onboarding process in Workday for all new hires.
• Ensure all necessary materials, technology, and facilities are prepared and available for orientation sessions.
• Work collaboratively with the Talent Acquisition team to provide a successful orientation and onboarding experience for all new hires.
• Create, modify and/or remove user accounts in specific technology platforms (Asset Panda, HighJump, etc.).
• Create and distribute employee badges based on the employee's location and job.
• Communicate with business leaders orientation attendance.
• Complete the verification of new employee I9 documents and the employer section of the I9 form within the federally mandated timeframes.
• Resolve any tentative non-confirmations from E-Verify while adhering to E-Verify rules and regulations.
• Assist Talent Learning, Acquisition, and Management with administrative tasks and data reporting as needed.
• Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of I9 documents.
• Carry out the company's policies and practices and escalate any concerns that are not in compliance with local, state, and federal laws.
• Fulfill any other duties as assigned.

Benefits

• Robust health, dental and vision insurance plans.
• Generous 401 (K) savings plan.
• Tuition reimbursement.
• On-site wellness, fitness center, food, and coffee service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree