Senior Tag & Title Programs Administrator

AAA • Kng Of Prussa, PA

264d • $52,788 - $67,367 • Remote

About The Position

Join Our Administration Team located in King of Prussia! AAA Club Alliance is hiring a Senior Tag & Title Programs Administrator. If you're detail-oriented, have DMV processing familiarity, and/or leadership experience, this is your opportunity. Enjoy competitive benefits and a balanced work environment.

Requirements

• Associate degree in Business Administration, related field or equivalent.
• Four years of related state specific department of motor vehicle business-like experience, demonstrating an in-depth knowledge of processes.
• Three years of supervisory experience.
• Must maintain a satisfactory criminal history and meet all state-specific legal requirements for this job.
• Maintain state specific certifications and successfully complete exams within state specified time frame.
• Notary Public designation, ability to obtain a Notary Public designation [PA Only].
• Ability to interact and influence desired direction through negotiation and concurrence.
• Excellent customer service and communication skills [oral, written and listening].
• Ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.
• Proficient in the use of Microsoft Office suite and Internet.
• Proficiency in specific business line technologies and procedures preferred.
• Willingness and ability to travel as needed.

Responsibilities

• Lead, schedule and prioritize Processing Center activities to meet operation requirements and staff compliance.
• Serve as a primary point of contact for all commercial accounts and build client relationships by ensuring quality customer service.
• Ensure commercial account transactions are processed within contract guidelines, review documents, prepare invoices and ensure timely output disbursement.
• Manage recordkeeping and maintain complete and accurate copies of legal documents.
• Provide phone support and problem resolution to client's staff.
• Communicate processing issues to Tag & Title Business Manager.
• Collaborate with Tag & Title Business Manager to implement strategies to achieve goals/objectives and solicit and promote prospective corporate client accounts.
• Work independently on projects as assigned to grow and promote business.
• Research information with state representatives to problem solve difficult transactions or obtain regulation updates.
• Assist in developing training material, job aids and proctor virtual and classroom trainings.
• Supervise and function in the capacity of a technical advisor.
• Instruct on state and vendor systems to address procedural questions and troubleshoot system issues.
• Maintain knowledge of state contractual and audit requirements and be proficient in all types of tag and title applications.
• Serve as a business line expert to advise and guide associates in completing state specific transactions, processing procedures and regulations.
• Responsible for messengering work from retail store clients to state specific motor vehicle office for processing, then review, record and disburse output.
• Ensure timely and accurate submission of all title work to state agency within State mandated time frame.
• Responsible for Accounting functions of retail store applications within assigned state.
• Serve as the lead in resolving discrepancies.
• Protect customers' confidentiality and privacy in accordance with AAA Club Alliance and state specific regulatory requirements.
• Stay current on state laws relating to Motor Vehicle Code governing license, title and registration.
• Legitimately access state and vendor computer systems and accurately enter information and process applications.
• Serve as lead in ordering state inventory items for retail stores and monitor retail stores' compliance for completion of monthly verification of state issued inventory.
• Advise and guide Retail management on processes and regulations to aid them in customer service problem resolutions.
• Complete store assessments as directed by Tag & Title Business Manager.

Benefits

• Convenient Hours: Enjoy a consistent weekday schedule: Monday to Friday, either 7:30AM to 3:30PM or 8:00AM to 4:00PM.
• Competitive Compensation: The starting base compensation for this position is $52,788 to $67,367 base salary.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree