Senior Systems Support Specialist III - Medical Imaging / Linux

Intelerad • Tampa, FL

110d

About The Position

The Level III – Senior System Support Specialist serves as a senior technical expert within the Healthcare IT team, providing advanced support for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging platforms. This role is responsible for resolving complex technical issues, optimizing system performance, supporting system integrations, and mentoring junior support staff. The ideal candidate is highly experienced in radiology IT environments, understands interoperability standards, and plays a key role in ensuring the availability, security, and compliance of mission critical healthcare systems.

Requirements

• Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
• 5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
• Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
• In-depth knowledge of DICOM, HL7, and other healthcare interoperability standards
• Strong diagnostic skills across application, operating system, and network layers
• Proficiency in Windows Server environments (2012–2022), Linux systems, VMware, and storage solutions
• Hands-on experience with SQL Server, Oracle, and/or PostgreSQL
• Demonstrated ability to lead troubleshooting efforts and drive resolution for cross-functional technical issues
• Strong written and verbal communication skills for technical and clinical audiences
• Experience using ITSM tools such as ServiceNow, Salesforce, or ZenDesk
• Solid understanding of HIPAA and cybersecurity best practices in a healthcare setting.

Nice To Haves

• Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)
• Red Hat Certified System Administrator (RHCSA) certification
• Scripting/automation experience (PowerShell, Bash, Python)
• Experience with cloud-based medical imaging solutions and telemedicine technologies
• Fluency in additional languages (French is a strong asset)
• Experience mentoring or training support staff

Responsibilities

• Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
• Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE, ensuring seamless data exchange across platforms
• Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues and improve system workflows
• Contribute to the planning and execution of system upgrades, migrations, and patching activities
• Develop and implement best practices for system monitoring, alerting, and performance tuning
• Guide junior support specialists in diagnosing issues and documenting resolutions; support knowledge sharing and cross-training
• Participate in disaster recovery strategy development, backup procedures, and testing
• Maintain a high standard of documentation for incidents, resolutions, procedures, and known issues
• Engage in continuous improvement of support processes and tools
• Ensure compliance with HIPAA, FDA medical device regulations, ISO 13485, and internal cybersecurity policies
• Collaborate with project teams to support the technical execution of new implementations or system integrations
• Assist in the review and development of support documentation, user guides, and internal runbooks
• Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
• Work evening and weekend shifts as part of the regular schedule
• Provide after-hours support as part of an on-call rotation, including holidays and weekends, for high-priority incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees