Senior Systems Service Engineer

Baxter International • Skaneateles, NY

228d • $88,000 - $121,000

About The Position

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Requirements

• Bachelor's degree in engineering, science, or related field.
• 3+ years of related experience.
• Systems engineering experience in translating needs to design requirements and V&V.
• Ability to lead cross functional efforts to validate service processes.
• Understanding of service customer needs and application to new product designs.
• Strong communication skills.

Responsibilities

• Implement engineering solutions for Design for Service on new product development for Front Line Care Products.
• Work with cross functional teams from R&D Engineering, Connectivity/SW Engineering, Service, Marketing, Quality, Sustaining Engineering, and Manufacturing Engineering to facilitate service solutions on new product development and business critical product sustaining engineering projects.
• Define the technical customer's user needs during early phases of new product development to ensure products are designed for serviceability.
• Facilitate integration of new released products across all Baxter divisions to service software platforms.
• Facilitate strategy for the Service Organization during early phases of new product development regarding service locations, customer escalations, testing requirements, and creation of service manuals.
• Define and implement service software and network support strategies for installation, setup, administration, disassembly/reassembly methods, training, escalation support, and process documentation for new products.
• Define service method requirements to develop, release, and maintain service software, tooling, test equipment, processes, and materials.

Benefits

• Medical and dental coverage starting on day one.
• Basic life, accident, short-term and long-term disability insurance.
• Employee Stock Purchase Plan (ESPP) with discounted company stock purchase.
• 401(k) Retirement Savings Plan with employee contributions and company matching.
• Flexible Spending Accounts.
• Educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence.
• Paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree