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Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support. Ensure that the customer's system is updated to the latest software, quick fixes, and hardware. Prepare upgrade plans for the customer's systems and deliver them to the customer. Follow all technical procedures and tools for Global Service. Provide technical review of orders for clients and any other proposals requested to perform. Analyze technical risk of expansion projects and upgrades. Attend technical training that includes systems and instruments, application, process control, communication, and safety. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning. Perform system testing, factory acceptance testing (FAT) and develop test documents. Document preparation and obtain customer's approval per document specification and schedule. Coordinate with factory for product related issues and resolve.
