Senior Systems Programmer- Information Technology Services (Civil Service)

City of Dallas•Dallas, TX

1d•Onsite

About The Position

Provides senior level support for Email, Large Area Networks (LAN), and/or Mainframe Systems by ensuring the operating systems and subsystems run smoothly to meet goals for availability, response time, reliability, and specific needs of user departments. The Senior Systems Programmer provides senior level leadership in the programming, provisioning O365 licenses, documentation, implementation, monitoring, and enforcement of all process and procedures for software system programming and testing. Ensures and oversees that operating systems and subsystems run smoothly to meet goals for availability, response time, reliability, and specific needs of user departments.

Requirements

Knowledge of administering software and hardware systems including devices and other equipment.
Knowledge of mainframe computer architecture.
Knowledge of mainframe and computer hardware and software.
Knowledge of one or more operating systems and systems programming.
Knowledge of communications protocols.
Knowledge of network administration.
Knowledge of change management principles, methodologies, and tools.
Ability to analyze and diagnose systems problems.
Communicating effectively verbally and in writing.
Establishing and maintaining effective working relationships.
Bachelor’s degree in a Computer Science, MIS, Science, Math or Business field.
Four (4) years of administration and programming experience in Microsoft Windows environment.
High school diploma or GED plus eight (8) years of the required experience will meet the education and experience requirements.
Associate degree in any field plus six (6) years of the required experience will meet the education and experience requirements.
Bachelor’s degree (or higher) in a non-specified field plus six (6) years of the required experience will meet the education and experience requirements.
A Microsoft Certified Systems Engineer (MCSE) Certification plus four (4) years of the required experience will meet the education and experience requirements.
Master’s degree (or higher) in a specified field plus two (2) years of the required experience will meet the education and experience requirements.
Experience must include supporting Active Directory Services, DNS, DHCP, WINS, SUS, WSUS and Citrix; server operating system installation, upgrade and update.
No felony or class A misdemeanor convictions.
No class B misdemeanor convictions within the last ten (10) years.
No family violence convictions.
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.
Availability to work varying shifts (days, evenings, nights) including weekends, holidays and/or overtime.

Nice To Haves

Experience with Artificial Intelligence (AI)
Experience with Low Code/ No Code solutions like Power Apps and Apex
Experience with Microsoft, Salesforce, Workday, and their AI solutions (i.e. Microsoft Copilot, Salesforce Agentic AI, and Workday AI Agents).

Responsibilities

Administers all software applications and systems for the city providing senior level expertise and leadership to ensure support, development, troubleshooting, and implementation of effective software solutions; manages and oversees all of the City's Enterprise System's infrastructure.
Coordinates, facilitates, and performs all upgrades and changes to one or more operating systems or other wide area of systems programming such as disk space management or capacity planning to ensure effective computer utilization; serves as a lead programmer for lower-level programmers.
Installs or assists in installing new releases, upgrades, and fixes to assigned software and writes other system- level programs under direction of senior programmers to ensure effective processing.
Develops and writes complex program changes to systems-level programs to provide a smooth operating system and adequate data storage capacity; designs special file access or storage techniques, software and hardware interfaces, and interfaces to networks to ensure effective information availability and updates systems documentation to reflect new installations, updates, and changes; develops and documents standards and policies for computer resource users.
Investigates, researches, and discovers new technologies and makes recommendations on applicability to City systems; assists in planning and implementing major upgrades or conversions to new methodologies to provide an efficient and up-to-date system for users.
Administers, manages, and monitors systems; programs, analyzes, and troubleshoots account, administration, client installation, upgrade and update of email systems, email record retrieval, and Public Folder administration; provides support for hand held devices used within the City and its departments.
Creates performance measures to monitor the usage of computer resources and designs programs to report these measures; assists in preparation of high tech procurement bid and contract documents to ensure suitable technical parameters are met.
Ensures that validated deliverables meet functional and design specifications and requirements to meet business needs; creates and delivers Traceability Matrix Test Summary Report; develops process changes to ensure continuous improvement across software systems.
Updates systems documentation to reflect new installations, updates, and changes; develops and documents standards and policies for computer resource users.
Performs any and all other work as needed or assigned.