Senior Systems Engineer

Sweetgreen-posted 3 months ago
$105,000 - $150,000/Yr
Full-time • Senior
Los Angeles, CA
5,001-10,000 employees
Food Services and Drinking Places
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Sweetgreen is seeking a Retail Technology: Systems Engineer to help us shape the future of food by designing, implementing, managing, and continuously improving the technological infrastructure used in our Sweetgreen owned & operated retail stores. This role is for a person with an Engineering growth mindset who has technology experience in restaurant & retail devices & platforms (e.g. Point-of-Sales, Card Readers, Kitchen Display Units etc.).

  • Implement, upgrade, manage and support sweetgreen restaurants and online environments including all hardware, software, network and 3rd party integrations.
  • Work cross-functionally with Operations, Marketing, Ecomm (aka Digital), and 3rd party partners to capture, track and implement restaurant facing bug fixes and software enhancements.
  • Build and maintain strong relationships with key restaurant vendor partners.
  • Make certain all restaurant systems are consistently performing to fulfill current and future needs in a secure and compliant manner.
  • Monitor systems, respond to and resolve incidents, detect incident patterns, identify resolution opportunities, perform maintenance and support, and provide periodic reporting on the digital platform.
  • Collaborate with the engineering team to prepare for supporting new features/products.
  • Provide troubleshooting and operations support, and innovate to automate operational tasks.
  • Develop runbooks/knowledge repositories/other relevant documentation used by Tier 1 support or other Support Engineers.
  • Serve as the restaurant systems subject matter expert when interacting with other departments, groups, and individuals.
  • Experience with enterprise level support in a multi-brand restaurant company.
  • Knowledgeable in scripting languages, PowerShell, Bash.
  • Demonstrated knowledge of device / end-point configuration, software installation, and security patching.
  • Demonstrated knowledge and experience with monitoring tools like DataDog and Splunk.
  • Solid knowledge and experience with Microsoft Intune.
  • Experience with Python, .NET, and C#.
  • Working knowledge of desktops, printers, networking devices, mobile devices, and POS hardware.
  • Strong analytical problem solving and decision-making skills.
  • Effective communication skills, both technically and generally.
  • Excellent time management and teamwork skills.
  • Ability to manage and develop relationships with internal departments and outside vendors.
  • Ability to keep up with industry IT standards and present technology trends.
  • Knowledge of PCI security standards.
  • PowerShell, python.
  • DataDog, Microsoft Sentinel.
  • Workato, Postman, REST API.
  • CompTIA A+, Network+, Security+ Concepts.
  • BrinkPOS Admin or other similar Point of Sale operating system.
  • Microsoft Intune - Endpoint management & support.
  • LogMeIn and TeamViewer.
  • ServiceNow (ITSM and CMDB), OpsGenie.
  • Highly competitive pay + bonus plan.
  • Three different medical plans to suit your and your family's needs.
  • Dental and Vision insurance.
  • Flexible PTO plan.
  • 401k program.
  • Employee HSA and FSA.
  • Complimentary greens.
  • Opportunity to make a real impact on the people around you.
  • Collaborative team environment.
  • Clear career path with opportunities for development.
  • Free sweetgreen swag.
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