Senior Systems Engineer

GEM Technologies•New York, NY

6h•Hybrid

About The Position

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. They are leading experts in emerging technology implementation, providing comprehensive and scalable solutions that keep businesses competitive, secure, and thriving, especially with the rapid pace of cyber-attacks and digital adoption. The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms, and computer systems. This role involves participation in research and development to continuously improve and keep up with IT business needs, actively identifying and resolving problems within the IT infrastructure. The engineer will also work with multiple clients, providing expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining Windows-based systems and infrastructure, working closely with the IT team to ensure stability, security, and performance.

Requirements

Ability to communicate effectively with organizational personnel and clients.
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
Adapt easily to rapid changes in requests, processes, and procedures.
Ability to set goals and prioritize tasks.
Uses an objective, logical, rigorous, and detail-oriented approach to work.
Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
Strong attitude and desire to learn new technologies.
Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
Must work well in a team environment and participate in working meetings
On-Prem Exchange
M365
Cybersecurity Applications
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Cloud Software
Google Workspace
PowerShell
Manage and maintain DNS infrastructure
VDI Administration
MFA Administration
MDM Solutions
Experience with NOC software and PSAs
Experience with router/switch implementation
VoIP systems
Knowledge of disaster recovery
Scripting or programming experience
Experience with cloud servers
RMM Experience
A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.
Systems administration: Proficiency in managing and maintaining computer systems.
Network protocols: Understanding of network communication protocols.
Hardware configuration: Knowledge of configuring hardware components.
Software deployment: Ability to deploy and manage software solutions.
Scripting languages: Excellent scripting skills using languages.
Security knowledge: Familiarity with system security practices.
Cloud-based computing: Experience with cloud platforms.

Responsibilities

Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up-to-date with emerging technologies and trends in the field of systems engineering
Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
Experience with disaster recovery and regaining access and functionality to IT infrastructure