Senior Systems Engineer

RH Restoration Hardware•Corte Madera, CA

About The Position

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. The Senior Systems Engineer is solely responsible for managing the Mac and Mobile Device hardware and software environment for the company globally. This will involve escalations from support, automation of workflows, extensive scripting, JAMF Pro administration, 3rd party software configuration, and working side by side with the security and network teams to bring the best user experience to our associates. This individual will work with members of other IT teams around the country, as well as other departments to evaluate, plan for, and implement new technology.

Requirements

Bachelor's degree or equivalent experience in a senior admin role
7+ years in a Mac/Apple-heavy technical role
5+ years experience with administrating Jamf Pro MDM for macOS, iOS, iPadOS, and tvOS
5+ years of shell scripting experience
In-depth knowledge of the Automated Device Enrollment process
Experience with Apple Business Manager
Experience with renewing APNs certificates and Volume Purchasing tokens
Experience with managing both cloud and on-prem Jamf Distribution Points
Experience with deployment tools such as DEPNotify, IBM Notifier, cocoaDialog, and dockutil
Experience working with the Jamf Pro API
In-depth knowledge of Jamf Connect
In-depth knowledge of macOS, iOS, iPadOS, and tvOS
Experience with creating and managing LaunchAgents and LaunchDaemons
Experience with Jamf Pro Patch Management
Excellent communication and troubleshooting skills
Familiarity with 802.1x, SCEP, LAN, DNS, Proxy, and Firewall configurations
Understanding of networking concepts such as IPv4, IPv6, and TCP/UDP.
Understanding of information security concepts, such as Role Based Access Control, SSO, MFA, etc.
Knowledge of network services such as NTP, SNMP, RADIUS, Syslog, etc.
Knowledge of Active Directory/LDAP users and groups
Experience managing PKI certificates
Experience with security tools on the Mac platform like Falcon, Zscaler, and GlobalProtect
Experience with CIS compliance and remediation
Familiarity with IdPs such as Okta or Azure

Nice To Haves

Jamf 200 and 300 certifications, Jamf 400 certified is preferred

Responsibilities

Live Our Vision, Values & Beliefs every day
Respond to escalations from L2 and L3 support
Willingness to occasionally work off hours or after hours to assist with app deployments
Ability to architect software and configuration workflows to deploy via Jamf Pro, ensuring the best user experience
Mentor IT technicians and Jr Mac Engineers
Respond to system alerts, outages, and service requests
Ability to script and automate the implementation of the Mac platform, security tools, certificate renewals, and MFA
Maintains relevant knowledge of industry through continuing education and training
Work with physical and virtual servers for caching, patch management, and Active Directory
Create and maintain documentation