Senior Systems Engineer

External • Nashville, TN

1d • Onsite

About The Position

The Senior Systems Engineer will be responsible for working in conjunction with Managed IT staff to manage and maintain customer networks. They will work with the Project Manager to ensure project tasks are completed as assigned, they will partner with Technical Account Managers to ensure customer needs are addressed (both current and future), they will act as a point of escalation for both the engineering team as well as service tickets, they will also help research and implement new solutions to add to RJ Young’s technology stack. Additionally, a Senior Systems Engineer will perform as a contributing member of the Engineering Team to ensure customer networks are secure and functioning at target performance standards and reliability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides technical support to customers and internal staff via phone, email, and remote support based on assigned trouble tickets and project tickets Creates, Updates, and Maintains excellent documentation and notes within the PSA tool and other appropriate systems to ensure efficient access to time critical information and changes Works with Engineers, Technical Account Managers, and Management with proactive suggestions to changing technology or updates Assists with training internal staff through documentation of new technologies and policies. Partners with customers to help ensure they environments have strong security postures and have a roadmap for future considerations. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, and other various technologies. Must be able to life 25 - 50 pounds. Must be able to move lightweight equipment (Servers, PCs, mounts). Full-time: M-F; 40 hrs/week The nature of the type of work may require some nights and weekend work depending on the customer downtime requirements This position is based in office, but some travel may be required

Requirements

• Bachelor’s degree in computer science or related degree and/or 7+ years of related experience
• Proven experience in planning, deploying and supporting all the following: Server applications, operating systems (Windows, Linux, Mac, etc.) and virtualization (VMware, Hyper-V, etc.)
• Network protocols and IP scheme design
• Infrastructure devices and appliances: Firewalls, Routers, switches, and security

Nice To Haves

• CompTIA A+, Network+, Server+, Security+ etc. desired
• Cisco, HPE, Sophos, Fortinet, Dell, Synology, StorageCraft, and other industry manufacturer certs desired
• MS 365 experience a plus
• ConnectWise experience a plus

Responsibilities

• Provides technical support to customers and internal staff via phone, email, and remote support based on assigned trouble tickets and project tickets
• Creates, Updates, and Maintains excellent documentation and notes within the PSA tool and other appropriate systems to ensure efficient access to time critical information and changes
• Works with Engineers, Technical Account Managers, and Management with proactive suggestions to changing technology or updates
• Assists with training internal staff through documentation of new technologies and policies.
• Partners with customers to help ensure they environments have strong security postures and have a roadmap for future considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees