Senior Systems Engineer

Syms Strategic Group, LLC (SSG)•Wichita, KS

1d•Remote

About The Position

Syms Strategic Group (SSG) is seeking a talented Systems Engineer (Senior) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform hands-on repair of equipment and maintenance/installation of computing infrastructure Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc. Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedures Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Troubleshoot and optimize system performance and reliability

Requirements

Experience with AWS and/or Azure Cloud S3, Step Functions, Batch Jobs, and Cloud Watch
A proven track record of managing and maintaining large-scale production systems
Strong proficiency in Linux/Unix and Windows operating systems
Experience with system administration tasks including user management, permissions, and system monitoring
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation
Experience working with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch
An understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
Experience with network monitoring and diagnostic tools
Knowledge of security best practices for production systems
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
Working knowledge of database systems such as Amazon Web Services Relation Database (AWS RDS) SQL Server and Oracle Relational Database Management System (RDMBS)/RDS
Experience with database performance tuning and backup/recovery processes
Experience with continuous integration/continuous deployment (CI/CD) pipelines
Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild, and CodeDeploy
Excellent communication and interpersonal skills
10+ years of experience
Three (3) or more years’ experience with Structured Query Language (SQL) query and monitoring
Three (3) or more years’ experience in systems engineering or a related field, particularly in production environments
U.S. Citizenship required for this specific opportunity
Must possess or qualify for a Public Trust (MBI)

Nice To Haves

Electronic Data Interchange X.12 (EDI) Medical Claims
X.12 medical claims (837, 834, 277, etc)
Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Responsibilities

Develop solutions to routine technical problems of limited scope
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required
Communicate with users and senior management the status of key problem statuses
Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedures
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation, training, and additional duties as assigned
Troubleshoot and optimize system performance and reliability