Senior Systems Engineer

Western Governors University•Salt Lake, UT

8h•$116,000 - $174,100

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 408 Pay Range: $116,000.00 - $174,100.00 Job Description The Senior System Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The Senior System Administrator takes a lead role to maximize our investment in a very large and complex system instances. The Senior Systems Engineer – OnBase is responsible for the architecture, administration, and continuous improvement of WGU’s Hyland OnBase Enterprise Content Management (ECM) platform. This role ensures system reliability, scalability, workflow automation, and strong alignment with university business processes that support student and staff experiences. The engineer partners closely with technical teams and university stakeholders to design, implement, and support mission-critical ECM solutions.

Requirements

Bachelor’s degree in computer science, information systems, or related field; or equivalent experience.
5+ years of systems engineering or system administration experience.
5+ years of hands-on Hyland OnBase administration, including upgrades and workflow development.
Strong experience with Windows Server, IIS, Active Directory, DNS, and virtual server environments.
Proficiency with Microsoft SQL Server and relational database concepts.
Experience integrating OnBase with enterprise systems and APIs.
Expert problem-solving and analytical skills.
Strong communication skills with the ability to work across technical and business teams.
Ability to influence, mentor, and lead through best practices.
Highly organized, self-directed, and comfortable managing multiple priorities.
Commitment to WGU’s mission, innovation, and student-focused service delivery.

Nice To Haves

Master’s degree in a related field.
OnBase Certifications: OCSA (Strongly Preferred) OCWA OCASA OCAPI (API/Integration)
Experience in higher education, nonprofit, or large-scale enterprise environments.
Experience working with APIs (specifically in OnBase)
Experience with AWS, Salesforce, Jira, Git, and CI/CD pipelines.
Experience working in Agile/SCRUM teams.

Responsibilities

OnBase Platform Administration Install, configure, maintain, and upgrade OnBase environments (Development, UAT, Production).
Manage system performance, security, integrations, and high-availability operations.
Oversee application deployments, environment refreshes, patching, and configuration governance.
Maintain documentation - including system diagrams, operational procedures, and DR runbooks.
Workflow, Forms, and Automation Design, configure, and maintain OnBase Workflows, WorkView applications, Unity Forms, and document processing solutions.
Translate business requirements into scalable ECM designs and process automations.
Identify opportunities for system optimization, automation, and enhanced user experience.
Support & Troubleshooting Serve as the Tier-3 technical expert for advanced OnBase issues and root-cause analysis.
Collaborate with cross-functional teams and Hyland support to resolve system defects and integration issues.
Support end-user adoption through knowledge sharing, documentation, and training.
Collaboration & Leadership Partner with business stakeholders, analysts, PMO, and IT teams to design and deliver high-quality ECM solutions.
Provide technical guidance, mentoring, and best-practice leadership to junior engineers and peers.
Influence architectural decisions, standards, and ECM governance across the department.