Senior Systems Engineer - Linux-Python-Kubernetes - Federal - 3rd Shift

ServiceNow•Santa Clara, CA

About The Position

Please Note: This position will include supporting our US Federal Government Cloud Infrastructure. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Senior Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure. The Federal SysEng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure. Below are some highlights. 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday) No on-call rotation Shift Bonuses for 2nd and 3rd shifts This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
5+ years of related experience with a Bachelor’s degree; or 3+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience
Excellent Linux System Administration skills
Strong skills and experience designing, authoring, testing, and debugging code in Python
Deep understanding of Kubernetes architecture, concepts, and operations
Strong skills and experience with Ansible
Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others’ knowledge. To succeed, you will need to investigate and discover on your own.
Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana
You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc.
You have a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
You have a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
Excellent oral and written communication skills.
High integrity, honesty and can uphold ServiceNow’s values
Strong understanding of traditional relational databases like MySQL or PostgreSQL . Ability to write queries, perform joins, and optimize basic SQL queries.

Nice To Haves

Full-time software development experience
Relevant Azure, AWS or GCP certifications
Deep experience with Terraform (any provider, but especially Azure)
Familiarity with Cloudera Data Platform (CDP) and its ecosystem

Responsibilities

Write and maintain software-defined declarative infrastructure, at scale.
Deploy, scale, and manage containerized applications using Kubernetes , docker , and other related tools.
Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
Build orchestration workflows by leveraging features of the ServiceNow platform.
Research and implement new open- source and commercial tools, technologies and methodologies
Collaborate with peer teams who have built world-class networking and orchestration solutions

Benefits

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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