Senior Systems Engineer - Remotely in the Eastern Time Zone

Toshiba America Business Solutions Careers • Boca Raton, FL

1d • $60,000 - $85,000 • Remote

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Senior Systems Engineer working remotely in the Eastern Time Zone . Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best. Summary: Perform implementation and integration of Document Output Management & Document Capture & Workflow solutions in small and medium business (SMB) end-user accounts. Provide post-implementation field technical support & training.

Requirements

• Bachelor’s Degree or equivalent.
• Minimum of 5 years of experience providing post sales engineering support.
• Demonstrated experience in the areas of Information & Document Lifecycle process, products & services, information technology, Infrastructure & IT Security, systems integration and technical writing.
• Must have the ability to translate customer needs into viable technical solutions.
• Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills.
• Ability to travel as required.
• Valid Driver’s License.

Nice To Haves

• Prior experience with process improvement and project management methodologies and tools a plus.

Responsibilities

• Implement & integrate Document Output Management & Document Capture & Workflow Solutions at SMB customers.
• Coordinate with clients/customers to ensure comprehensive and seamless implementation of complex solutions.
• Develop and deliver training as appropriate.
• Provide field technical support on Document Output Management & Document Capture & Workflow Solutions at SMB customers.
• Review & validate deliverables to include but not limited to Solutions Configurations, Business Requirements Documents (BRD) and Statements of Work (SOW).
• Create RACI charts and Project Plans as needed.
• Maintain, track and update assigned project plan activities.
• Manage assigned M&S renewals and SaaS subscriptions as required to meet sales objectives.
• Perform other related duties as assigned.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees