Senior Systems Engineer - Fulltime

Pioneer Human Services•Seattle, WA

2d•$109,108 - $145,478

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Senior Systems Engineer with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. WHO WE ARE - Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. WHAT WE OFFER At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance. The Senior Systems Engineer is responsible for designing, implementing, managing, and maintaining the technology and communication systems that support the PHS computer and Hybrid network infrastructure. This role ensures the stability, security, and scalability of all IT infrastructure, including both cloud and on-premises systems, to align with PHS's strategic direction and mission. The Senior Systems Engineer also provides leadership on technology initiatives, collaborates with stakeholders to identify and address business needs, and ensures the delivery of high-quality IT services to all PHS units.

Requirements

Bachelor’s degree in information technology or related field, and/or 5+ years equivalent work experience as a Senior Systems Engineer
8+ years of experience in systems engineering, IT infrastructure management, or a similar role
6+ years’ experience with Microsoft Server OS and system administration
Advanced administration skills using Microsoft Server and Microsoft Exchange, including Active Directory, Group Policy, DNS, DHCP, VPN, and Remote Desktop/Terminal Services
Hands-on experience with Microsoft Azure, including Azure VMs, virtual networking, storage, and integration with on-premises environments (hybrid)
Experience managing and maintaining Microsoft 365 ecosystem services (Exchange Online, Teams, SharePoint Online, OneDrive) in hybrid or cloud-only deployments
Strong experience with Entra ID (Azure AD), including identity management, Conditional Access, SSO, and MFA
Experience deploying and administering Microsoft Intune for endpoint/device management and policy enforcement
Expertise in managing Windows and Linux server environments
Experience supporting Microsoft SQL Server systems and environments
Proficiency in virtualization technologies such as VMware, vSphere, Hyper-V, and Azure VM-based workloads
Strong understanding of networking concepts, including LAN/WAN, VLANs, firewalls, VPNs, and SD-WAN
Experience managing and maintaining on-premises critical services such as Exchange (on-premises and hybrid) and backup systems
Experience with IT security practices, tools, and frameworks such as:
Microsoft Defender (EDR/XDR, Defender for Endpoint/Office/Cloud Apps)
Azure Sentinel (Microsoft Sentinel) for SIEM/SOAR
Cisco Umbrella or equivalent secure DNS/web gateway solutions
Experience with infrastructure and application monitoring using tools such as SolarWinds and native Azure monitoring (Log Analytics, Azure Monitor)
Strong skills in creating detailed documentation and delivering concise reports to both technical and non-technical audiences
Strong problem-solving skills with the ability to troubleshoot complex technical issues across network, server, and cloud layers
Excellent verbal, written and teamwork communication skills

Nice To Haves

Microsoft Always On experience
Relevant certifications such as CCNA, Network +, MCSE, VCP, Azure Administrator/Architect, or AWS Certified Solutions Architect are highly desirable
Experience with Microsoft Data Protection Manager
Deep understanding of project management and continuous improvement processes
Experience with Legal and regulatory requirements including HIPAA and CMMC for IT compliance

Responsibilities

Oversee the design, configuration, and maintenance of servers, networks, and storage systems. Maintain security and operating system versions, revisions, and updates
Ensure optimal performance, security, and availability of Pioneer IT infrastructure and email systems, including hybrid cloud environments
Manage on-premises and hosted systems, hybrid configurations, and emerging technology deployments
Support cloud virtualization platforms in Azure Landing Zone and other cloud resources to meet organizational needs
Manage on-premises virtualization platforms such as VMware and vSphere to support on-premises IT operations
Lead infrastructure projects from concept to completion, including requirement gathering, planning, and execution
Develop and implement strategies for system upgrades, migrations, and scaling to accommodate growth
Deploy and manage modern cloud solutions such as Azure Sentinel, Intune, Entra ID, and M365 to enhance operational efficiency and security. Leverage systems for threat detection and response, ensuring robust cybersecurity measures are in place
Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvement in IT processes and practices
Conduct audits to ensure IT systems, networks, and processes comply with organizational policies and standards
Implement and manage Azure Landing Zones to establish a secure and scalable cloud foundation
Monitor and maintain cloud infrastructure to ensure compliance with best practices and security standards
Conduct regular performance monitoring, system health checks, and preventive maintenance tasks
Troubleshoot and resolve complex hardware, software, and network issues in a timely manner
Maintain up-to-date documentation for system configurations, processes, and procedures
Work closely with management to maintain alignment for IT infrastructure initiatives and support organizational goals
Serve as a point of escalation for critical issues and provide expert-level support when needed
Observe and implement IT Change Management protocols and principles for all system administration functions that impact technologies and end users
Maintain and manage critical services in both on-premises and hybrid environments, ensuring connectivity and security
Oversee backup and disaster recovery solutions for servers and critical data using industry-standard tools and methodologies
Ensure the reliability and uptime of critical services, implementing proactive measures to minimize downtime
Support the network team with software-defined Wide network and other advanced networking solutions for enhanced performance across remote sites and main hubs

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)