Senior Systems Engineer

Astute Technology Management LLC•Columbus, OH

17d•Onsite

About The Position

As a Sr. Systems Engineer, you'll be a trusted resource for our technical team and clients, serving as the main escalation point for Level I and II technicians. You'll resolve complex issues, ensure our clients' technology runs smoothly and securely, and lead critical infrastructure projects. You'll work independently and collaboratively, always prioritizing clear communication, accountability, and a cybersecurity-first mindset.

Requirements

5-10 years of experience in network and server management, with increasing technical responsibility.
At least 2 years of help desk experience.
Strong problem-solving skills, attention to detail, and accountability.
Ability to work independently and interact professionally with clients.
Proven ability to manage multiple tasks and priorities in a fast-paced environment.
Hands-on experience with: Windows 10/11, Windows Server OS, Hyper-V, VMWare, Microsoft Azure, Microsoft 365 Administration, SharePoint Online, Exchange Online, SQL
Troubleshooting desktop/laptop and advanced network issues.
Comfortable working independently and managing multiple tasks
Willingness to travel to client locations as needed
Valid driver's license

Nice To Haves

Bachelor of Science in Information Technology or related field
CompTIA A+, Network+, Security+, and/or CCNA, Security+ certifications
Microsoft 365 Platform Certifications
Experience with Windows 10/11, Windows Server OS, HyperV, VMWare, and Microsoft Azure

Responsibilities

Serve as the primary escalation point for Level I and II technicians, resolving complex technical issues and supporting team development.
Provide expert guidance and mentorship to junior staff, fostering a collaborative and growth-oriented environment.
Plan and implement network infrastructure builds, migrations, and changes for clients, ensuring solutions are robust, secure, and tailored to business needs.
Configure and deploy advanced hardware including firewalls, switches, and access points.
Diagnose and resolve sophisticated network and server issues, always applying a cybersecurity-first approach.
Support desktops, laptops, mobile devices, and servers (Windows and MacOS) with hands-on expertise.
Manage server virtualization platforms (Hyper-V, VMWare) and cloud environments (Microsoft Azure, Microsoft 365).
Oversee user data migrations and access provisioning, ensuring seamless transitions and security compliance.
Maintain clear, comprehensive documentation for client infrastructure.
Audit customer networks and recommend improvements to enhance reliability and security.
Respond to support calls and emails, managing tickets from initiation to resolution with professionalism and accountability.
Deliver direct technical support to clients, ensuring their technology operates smoothly and securely.