Senior Systems Engineer

GEM Technologies•New York, NY

1d•Hybrid

About The Position

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. They are leading experts in emerging technology implementation, providing comprehensive and scalable solutions that keep businesses competitive, secure, and thriving, especially with the rapid pace of cyber-attacks and consumer/business digital adoption. The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms, and computer systems. This role involves participating in research and development for continuous improvement, identifying and resolving problems within the IT infrastructure, and providing expert technical support to multiple clients to ensure their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will design, implement, and maintain Windows-based systems and infrastructure, working closely with the IT team to ensure system stability, security, and performance.

Requirements

Ability to communicate effectively with organizational personnel and clients
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
Adapt easily to rapid changes in requests, processes, and procedures
Ability to set goals and prioritize tasks
Uses an objective, logical, rigorous, and detail-oriented approach to work
Resolves problems promptly, accurately and in such a way as to prevent future occurrence
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
Strong attitude and desire to learn new technologies
Maintain current skills and strive to acquire new technical knowledge based on current industry trends
Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
Must work well in a team environment and participate in working meetings
Hybrid position – Based in NYC area, occasional client visits are an integral part of this role
Must maintain a clean and presentable work environment for video calls when working from home as well as in the office
Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
Experience with disaster recovery and regaining access and functionality to IT infrastructure
On-Prem Exchange
M365
Cybersecurity Applications
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Cloud Software
Google Workspace
PowerShell
Manage and maintain DNS infrastructure
VDI Administration
MFA Administration
MDM Solutions
Experience with NOC software and PSAs
Experience with router/switch implementation
VoIP systems
Knowledge of disaster recovery
Scripting or programming experience
Experience with cloud servers
RMM Experience
A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects
Proficiency in managing and maintaining computer systems (Systems administration)
Understanding of network communication protocols (Network protocols)
Knowledge of configuring hardware components (Hardware configuration)
Ability to deploy and manage software solutions (Software deployment)
Excellent scripting skills using languages (Scripting languages)
Familiarity with system security practices (Security knowledge)
Experience with cloud platforms (Cloud-based computing)

Responsibilities

Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up-to-date with emerging technologies and trends in the field of systems engineering