Senior Systems Engineer
About The Position
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team We are seeking a highly skilled Senior Systems Engineer to design and build the next generation of our storage-as-a-service infrastructure. This role will primarily focus on developing a scalable block and object storage solution to meet Medallia's Cloud platform data requirements.
Requirements
- Master/Bachelor of Science or equivalent in Computer Science, Information Systems, or a related field.
- At least 5 years of hands-on experience with NetApp ONTAP (FAS/AFF) or Pure Storage, managing S3-compatible object storage, deep proficiency in NFS (v3/v4.1) and block iSCSI/FC protocols.
- Experience managing the physical lifecycle of hardware in a Colocation facility, including rack/stack, power circuit planning (A/B redundancy), and cabling standards (Fiber/DAC).
Nice To Haves
- Proficiency in Python or Ansible for automating storage provisioning, monitoring, and migration tasks via REST APIs.
- Deep understanding of the Linux storage stack, shell scripting, and system administration.
- Experience leading large-scale data migrations from legacy File/Block systems to Object Storage using tools like Rclone, BlueXP, or XCP.
- Experience implementing data-at-rest encryption (NVE/NAE/SEDs) and managing multi-tenant IAM policies for S3 buckets.
- Expertise in cloud design, particularly in the areas of virtualization, global infrastructure, distributed systems, load balancing, and security.
- Familiarity with IaaC, observability (prometheus/graffana), GitOps, CI/CD, kubenetes/container orchestration.
Responsibilities
- Design and build the next generation storage as a service infrastructure, primarily focusing on building a scalable block and object storage solution to meet the data storage requirements for Medallia's Cloud platform.
- Analyze and resolve performance issues related to the production storage layer within the cloud environment.
- Help select and drive the underlying technology stack, implementing solutions to complex engineering challenges.
- Provide technical leadership and clarity for intricate projects and technology initiatives.
- Collaborate with SRE, Network Infrastructure, Production Engineering, Product Engineering, and other teams to successfully drive complex projects.
- Be a part of the on-call rotation to address and resolve critical production incidents.
Benefits
- Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
