Senior Systems Engineer

SAIC

6h•Remote

About The Position

SAIC is looking for a ServiceNow Senior Developer to support a fast-paced, dynamic customer environment with broad impact to the customer’s mission, customer is located in San Diego, CA but position will be fully remote. This position is responsible for developing a ServiceNow-based operations management platform for the Navy’s Tactical Networks division. The ideal candidate must have strong ServiceNow experience and IT project management knowledge in addition to problem-solving skills with the ability to identify and anticipate requirements. MUST BE A U.S. CITIZEN WITH THE ABILITY TO OBTAIN A SECRET CLEARANCE AFTER STARTING.

Requirements

Bachelors and five (5) years or more experience; Master's and three (3) years or more experience; years of experience in lieu of degree will be reviewed.
Must be a U.S. Citizen.
Must be able to obtain a Secret Clearance after start.
10+ years of relevant IT experience, including at least 5 in administration services for a major Service Management System (SMS), preferably ServiceNow.
Current ServiceNow Certified System Administrator (CSA) Certification is required.

Nice To Haves

ServiceNow Administration.
ServiceNow Discovery.
ServiceNow Orchestration.
ServiceNow Software Asset Management.
ServiceNow Customer Service Management Implementation.
ServiceNow Service Portal Administration.

Responsibilities

Perform implementation, administration, configuration, and development with ServiceNow ITSM application suite, and in identified speciality(ies) / modules:
Field Service Management.
Customer Service Management.
Project Portfolio Management.
Resource Planning.
Scenario Planning.
Skill Management.
Agent Work Scheduling.
Reporting, dashboards, service catalogs.
Playbook / workflows / flow designs.
Service portal.
Participate in any data normalization required prior to being imported / inserted into ServiceNow.
Participate in platform, process, and integration testing.
Design, develop, configure, and customize ServiceNow applications and services.
Deliver new functionality across applications.
Manage and perform SMS development activities, supporting the entire development lifecycle.
Apply Agile principles.
Assist the platform administrator with incident resolution.