GEM Technologies-posted 3 months ago
$90,000 - $125,000/Yr
Full-time • Senior
New York, NY
11-50 employees

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.

  • Design, implement and maintain server and cloud-based computing solutions
  • Provide expert technical support to clients, resolving any issues related to their systems
  • Analyze and optimize system performance, identifying areas for improvement
  • Create and maintain documentation of system configurations, procedures and troubleshooting guides
  • Stay up-to-date with emerging technologies and trends in the field of systems engineering
  • Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
  • Experience with disaster recovery and regaining access and functionality to IT infrastructure
  • Ability to communicate effectively with organizational personnel and clients.
  • Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
  • Adapt easily to rapid changes in requests, processes, and procedures.
  • Ability to set goals and prioritize tasks.
  • Uses an objective, logical, rigorous, and detail-oriented approach to work.
  • Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
  • Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
  • Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
  • Strong attitude and desire to learn new technologies.
  • Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
  • Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
  • Must work well in a team environment and participate in working meetings
  • Experience with NOC software and PSAs
  • Experience with router/switch implementation
  • VoIP systems
  • Knowledge of disaster recovery
  • Scripting or programming experience
  • Experience with cloud servers
  • RMM Experience
  • Professional Development stipend
  • Health Insurance
  • Dental/Vision Plan
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