Senior Systems Engineer - Site Reliability

Rocket Companies • Detroit, MI

295d

About The Position

In this role, you'll be part of our Platform Engineering team, focused on enhancing the reliability and performance of our Linux-based systems while extending your expertise across various other operating systems and cloud infrastructure technologies. A typical day would involve proactive troubleshooting, automating operations, enhancing system observability, and collaborating with cross-functional teams to uphold and advance our technology stack's health and efficiency.

Requirements

• Deep knowledge of Linux-based operating systems (Red Hat Enterprise Linux, CentOS, Rocky, Alma, SUSE, Ubuntu, Debian).
• Proficiency in scripting and automation with Ansible, Bash, or other languages like Python, Terraform or PowerShell.
• Thorough understanding of computer networking (DHCP, DNS, HTTP, TCP/UDP, IPv4/IPv6, OSI model) and load balancing.
• Understands client-server architecture with relation to web/app servers, databases, load balancers, and other infrastructure platforms.

Nice To Haves

• Experience working in Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP).
• Prior experience working in a customer-facing role and/or helpdesk.
• Working knowledge of VMware, Redis and/or other caching technologies, Splunk, Azure DevOps, Active Directory, PowerBI, Dynatrace, ServiceNow, or PagerDuty.
• Knowledge of agile development and delivery processes.
• Experience working with a continuous integration/continuous deployment (CI/CD) platform like CircleCI, Jenkins, Octopus Deploy, or GitHub Actions.
• Working knowledge of other operating systems and platforms like Windows Server.
• Background in deploying and managing container orchestration platforms like Kubernetes/Docker/ECS.

Responsibilities

• Monitor system performance metrics and logs to preemptively identify and resolve issues.
• Engage in real-time troubleshooting of connections between databases and web servers, ensuring high availability and minimal downtime.
• Develop, maintain, and evaluate automation scripts and playbooks for common infrastructure patterns and standards using Terraform.
• Implement and maintain monitoring solutions that provide insights into system health and performance.
• Regularly assess and tune the performance of Linux and other operating systems, ensuring secure configurations.
• Work closely with application development teams and other stakeholders to support and deploy new technologies.
• Produce high-quality documentation detailing the configuration, operation, and troubleshooting of supported systems and software.
• Participate in an on-call rotation to ensure that our critical systems function reliably around the clock.

Benefits

• Health benefits for team members and their families.
• Support for individual well-being.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities