Senior Systems Engineer - Site Reliability

Rocket Companies-posted 8 months ago
Full-time • Senior
Detroit, MI
Credit Intermediation and Related Activities
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In this role, you'll be part of our Platform Engineering team, focused on enhancing the reliability and performance of our Linux-based systems while extending your expertise across various other operating systems and cloud infrastructure technologies. A typical day would involve proactive troubleshooting, automating operations, enhancing system observability, and collaborating with cross-functional teams to uphold and advance our technology stack's health and efficiency.

  • Monitor system performance metrics and logs to preemptively identify and resolve issues.
  • Engage in real-time troubleshooting of connections between databases and web servers, ensuring high availability and minimal downtime.
  • Develop, maintain, and evaluate automation scripts and playbooks for common infrastructure patterns and standards using Terraform.
  • Implement and maintain monitoring solutions that provide insights into system health and performance.
  • Regularly assess and tune the performance of Linux and other operating systems, ensuring secure configurations.
  • Work closely with application development teams and other stakeholders to support and deploy new technologies.
  • Produce high-quality documentation detailing the configuration, operation, and troubleshooting of supported systems and software.
  • Participate in an on-call rotation to ensure that our critical systems function reliably around the clock.
  • Deep knowledge of Linux-based operating systems (Red Hat Enterprise Linux, CentOS, Rocky, Alma, SUSE, Ubuntu, Debian).
  • Proficiency in scripting and automation with Ansible, Bash, or other languages like Python, Terraform or PowerShell.
  • Thorough understanding of computer networking (DHCP, DNS, HTTP, TCP/UDP, IPv4/IPv6, OSI model) and load balancing.
  • Understands client-server architecture with relation to web/app servers, databases, load balancers, and other infrastructure platforms.
  • Experience working in Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP).
  • Prior experience working in a customer-facing role and/or helpdesk.
  • Working knowledge of VMware, Redis and/or other caching technologies, Splunk, Azure DevOps, Active Directory, PowerBI, Dynatrace, ServiceNow, or PagerDuty.
  • Knowledge of agile development and delivery processes.
  • Experience working with a continuous integration/continuous deployment (CI/CD) platform like CircleCI, Jenkins, Octopus Deploy, or GitHub Actions.
  • Working knowledge of other operating systems and platforms like Windows Server.
  • Background in deploying and managing container orchestration platforms like Kubernetes/Docker/ECS.
  • Health benefits for team members and their families.
  • Support for individual well-being.
  • Career growth opportunities.
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