Senior Systems Engineer Observability (SSE)

Marriott International • Bethesda, MD

74d • Hybrid

About The Position

The Sr. Systems Engineer - Observability (SSE) role will define and implement infrastructure and application logging, setup governance, optimization, monitoring and controls for observability platform. The role will work with engineering, application and enterprise/solution architects to develop, implement and support logging, monitoring, reporting and automation for infrastructure and application services where applicable. This role serves as a subject matter expert in a complex array of full-stick solutions. This role serves as a subject matter expert performing research, analysis, design, creation, and implementation to meet current and future requirements across the enterprise.

Requirements

• Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification.
• 7+ years' experience in information technology with hands-on technical/engineering roles including: 5+ years' admin experience Dynatrace/Grail/Splunk Cloud/Cribl, etc.
• 3+ years' experience in AWS cloud platforms log ingestion solutions.
• 3+ years data onboarding within a large-scale enterprise environment.
• Experience in implementing and maintaining Dynatrace/Grail or other enterprise observability solutions.
• Experience in Dynatrace Query Language (DQL) and/or Splunk Processing Language (SPL) including building dashboards, reports and alerts to meet customer requirements.
• Experience in integrating observability tools with other ITOps solutions (Harness, ReadyAPI, ServiceNow, BigPanda, etc.)

Nice To Haves

• Dynatrace Certified Admin and/or Splunk Certified Admin.
• Scripting experience in at least one of the following: PowerShell, Regex, Python, JavaScript, Ansible and Terraform.
• Strong knowledge of emerging tools, software, applications, and AI solutions for attaining best-in-class IT technology across the enterprise.
• Experience in building scalable pipelines for collecting, processing, and analyzing metrics, logs, and traces.
• Experience in establishing and implementing Observability best practices to standardize, monitor and control usage/performance of solutions.
• Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
• Project planning and management experience.
• Experience operating in Scaled Agile Framework.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Demonstrated experience learning and applying new technologies to solve business needs.
• Excellent problem-solving skills working independently and through leading outcomes for cross functional teams.
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
• Strong attention to detail with an ability to operate effectively across multiple priorities.

Responsibilities

• Design, implement, and maintain high-performance and scalable observability solutions for Kubernetes - EKS/ACK, ROSA, DocumentDB, EC2 and other data sources in a complex enterprise environment.
• Collaborate with cross-functional teams to gather requirements, architect solutions, and deploy logging and monitoring environments that align with business needs.
• Leverage in-depth knowledge of AWS, Azure and Alibaba Cloud technologies, including IaaS, PaaS, and SaaS, to architect and manage logging and monitoring tools' deployments.
• Enable streamlined operational processes and efficient management of the Dynatrace infrastructure using scripting and automation.
• Responsible for infrastructure-as-code development and configuration management.
• Lead optimization efforts for observability platform and explore alternative solutions using other automation technologies like Cribl, etc.
• Onboard data sources from various IT infrastructure and app. components into observability tools (Dynatrace/Grail, Splunk, SignalFx, Cribl).
• Provide technical leadership, oversight, governance and direction for services related to Marriott solution delivery.
• Provide technical expertise to project team for successful project and change implementations.
• Determine customer requirements and work with sourced resources to develop solutions.
• Provide and present status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership.
• Lead analysis of current environment for deficiencies and provides solutions.
• Identify opportunities to enhance the service delivery, operations and continual service improvement processes.
• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements.
• Management of daily infrastructure operations to ensure availability SLA is met for storage services.
• Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects.
• Leads/assists in configuration management.
• Works in a concerted effort with application development and engineering teams to resolve complex issues.
• Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment.
• Responsible for the establishment and continuous development of monitoring and alerting for all production environments.
• Develops internal processes and training to ensure team members have the needed skills and tools to support production environments and deliver project commitments.
• Performs complex analyses for operational availability to promote a zero-defect environment.
• Leads/assists operational teams in system updates & upgrades.
• Provides consultation for routine and complex systems development.
• Maintains a proper balance between business and operational risk.
• Facilitates achievement of expected deliverables and obligations of Services Providers.
• Ensures early warning to the business stakeholder executives regarding degraded or missed SLAs.
• Coordinates with Product and Architecture & Development teams for deployment and production support activities.

Benefits

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• coverage for medical, dental, vision
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree