Senior Systems Engineer - InfraOps

Care.com•Dallas, TX

18h•$130,000 - $155,000•Hybrid

About The Position

About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. Our culture reflects that mission—collaborative, impact-driven, and grounded in empathy. Here, we apply data analytics, AI, and modern cloud technologies to build scalable platforms that power meaningful experiences. If you enjoy owning critical systems, operating reliable infrastructure, and partnering across teams, Care.com is the place for you. Position Overview: We are seeking a Senior Systems Engineer to join our Infrastructure Operations (InfraOps) team. This role is focused on systems operations, stability, and support , with responsibility for building, administering, and maintaining highly available, secure, and compliant Linux and Windows environments that support business-critical applications. The Senior Systems Engineer plays a key role in ensuring operational excellence across our infrastructure, partnering closely with Engineering, DevOps, Security, Compliance, and Member Services. This role also provides escalation support for complex system issues, owns operational health of key platforms including our Amazon Connect–based Telecom environment, and participates in the InfraOps on-call rotation.

Requirements

7+ years of experience supporting production Linux and Windows server environments.
Strong Linux system administration and troubleshooting skills (Amazon Linux preferred).
Experience managing Windows Server in enterprise environments.
Hands-on experience with AWS, including IAM and AWS Systems Manager.
Experience with Infrastructure as Code and configuration management tools such as Terraform and Ansible.
Familiarity with monitoring, logging, and alerting platforms (e.g., Splunk).
Strong troubleshooting and analytical skills with attention to operational detail.
Clear communicator able to collaborate effectively across technical and non-technical teams.
Self-directed, organized, and comfortable managing multiple operational priorities.

Nice To Haves

Experience supporting Amazon Connect or large-scale telecom/contact center platforms is a plus.

Responsibilities

Build, administer, and support Linux and Windows server environments for business-critical systems.
Ensure high availability, performance, scalability, and recoverability of production infrastructure.
Perform day-to-day operational activities including system monitoring, patching, capacity planning, and lifecycle management.
Participate in the InfraOps on-call rotation, providing off-hours support and incident response via PagerDuty.
Act as an L3 escalation point for complex infrastructure and platform issues.
Respond to incidents, troubleshoot root causes, and drive remediation to prevent recurrence.
Monitor systems, logs, and alerts using tools such as Splunk.
Own OS and application patching, vulnerability remediation, and system hardening.
Ensure infrastructure meets security and compliance requirements (PCI, SOX, SOC 2, etc.).
Partner with Security and Compliance teams to address audit findings and security risks.
Support and operate the Telecom/contact center platform built on Amazon Connect in partnership with Member Services.
Collaborate with Engineering and DevOps teams to support application deployments and infrastructure changes.
Improve operational standards through documentation, runbooks, monitoring, and automation.