Senior Systems Engineer I

About the position

Support a sales team that collaborates with our customers to ensure the deployment of the highest performing solutions and services. Drive technical end-to-end solutions to our clients as part of an integrated sales team. Pre-sales activities include solution development, technical presentations, design documentation creation, assisting with technical questions or concerns during the sales process, frequently participating in the project specification process, acting as a liaison between Spirent's sales/business development and engineering groups, leading key customer proof of concepts, and direct customer engagement in support of the sales team's objectives. Provide direct pre-sales support to key customers and work closely with the sales team. Focus on NEM and Enterprise accounts as a technical consultant and act as a trusted advisor. Tailor Spirent product presentations and provide technical demonstrations to customers to help achieve sales objectives. Manage the technical evaluation process, maintaining customer expectations, alignment, and meeting milestones. Effectively work with internal/external teams to anticipate and qualify customer needs. Identify customer requirements and communicate these requirements/feature requests to Product Management. Provide post-sales support and ongoing customer training, as required. Work with Spirent Support and Engineering teams to help solve customer issues.

Responsibilities

• Support a sales team that collaborates with customers to deploy high-performing solutions and services.
• Drive technical end-to-end solutions for clients as part of an integrated sales team.
• Engage in pre-sales activities including solution development and technical presentations.
• Create design documentation and assist with technical questions during the sales process.
• Participate in the project specification process and act as a liaison between sales/business development and engineering groups.
• Lead key customer proof of concepts and engage directly with customers to support sales objectives.
• Tailor product presentations and provide technical demonstrations to customers.
• Manage the technical evaluation process, ensuring customer expectations are met and milestones are achieved.
• Work with internal and external teams to anticipate and qualify customer needs.
• Identify customer requirements and communicate them to Product Management.
• Provide post-sales support and ongoing customer training as required.
• Collaborate with Spirent Support and Engineering teams to resolve customer issues.